Housekeeping Attendant - John Hay Hotels at Garden Wing
(2024-04 - 2026-07)
Formerly: The Manor at Camp John Hay
- Performed daily cleaning tasks in vacant dirty and stay over according to hotel procedures, resulting in consistently high standard of cleanliness.
- Collaborated with the supervisor and manager to effectively complete tasks and meet daily cleaning goals especially in special project.
- Responded promptly to guest request, set-up for extra bed improving overall guest experience and increasing positive reviews.
- Implemented eco-friendly cleaning practices, contributing to the hotel's sustainability initiatives.
- Report Maintenance Request and wait for repair maintenance to arrive.
- Perform turndown service when required.
- Perform swan set-up for anniversary or wedding, and cake towel for birthday celebrant if needed.
- Able to handle guest complaint.
Public Area Attendant - John Hay Hotels at Garden Wing
(2024-04 - 2026-07)
- Ensured cleanliness of public areas by sweeping in the garden and perimeter, mopping wet floors, scrubbing of fire exits stairs, vacuuming or dust mopping of hallways, pressure washing of loading duck and areas need to use pressure washing machine, strip and waxing of hallways and room floors, glass cleaning in public areas using glass cleaner.
- Performed steam cleaning and shampooing of carpets and chairs to maintain high hygiene standards.
- Conducted routine inspections of facilities identify and address maintenance needs.
- Responsible for eliminating hazards and ensuring a safe environment for guest and staff.
- Provided assistance to guest in public areas, ensuring their needs were met.
- Regularly cleaned, maintained and sanitize public areas like lobby, guest rest room, elevators and main entrance to create a welcoming environment.
Housekeeping Coordinator - Reliever - John Hay Hotels at Garden Wing
- Knowledge about Opera Cloud system use to update room status, monitor discrepancies, posting minibar charges, monitor numbers of arrivals, Departures, and Stayover, monitor traces of (VVIP's, Extrabed Set-up, Swan set-up, Birthday set-up, Baby Cot set-up).
- Ensure to relay guest request to room attendant and completed within 5-10 minutes.
- Log all lost and found, do not disturb, and call for service for monitoring.
- Communicate effectively with the telephone operator regarding guest request or guest complaint.
- Communicate effectively with the front desk or manager on duty regarding the type and status of the room need by guest.
- Records accurately discrepancies.
Housekeeping Linen Attendant - Reliever - John Hay Hotels at Garden Wing
- Sort soiled linens and towels according to type, size and condition.
- Perform quality control of linens and towels.
- Count pick-up and delivery of towels and linens since the laundry services is from out side.
- Strictly double check the guest laundry if complete and good condition before deliver it to the guest.
- Prepare linens and towels to room attendants trolley according to the occupancy.
- Sorting and double checking pick up and delivery of executive and employee's uniform.
