Agy Gundran

Customer Service Representative with experience in retail and healthcare accounts. Skilled in handling both voice and non-voice support for retail, and voice support for healthcare accounts. Experienced in resolving customer concerns, providing accurate information, and delivering quality service with empathy and efficiency in fast-paced environments.

Customer Service Representatives - Amazon (Retail Account) at Sutherland Global Tarlac (2022-08 – 2024-01)

• Handled inbound customer calls, assisting with order issues, returns, refunds, and product inquiries
• Managed non-voice (chat) support, resolving customer concerns efficiently through written communication

Customer Service Representatives - MetLife Healthcare (Dental Account) at Foundever (2025-12 – Present)

• Assisted customers with dental benefits, coverage details, and eligibility inquiries
• Handled claims-related concerns, including claim status, processing, and reimbursements
• Provided clear explanations of policies, procedures, and insurance terms

Senior High School in TVL Consumer Electronics Servicing – Central Azucarera de Tarlac (2020 – 2021)