Ailane Carcallas

Results-driven operations and food service professional with more than 10 years of experience in retail, restaurant, and customer service industries. Proven expertise in team leadership, store operations, inventory management, customer relations, and sales performance. Recognized for improving operational efficiency, maintaining service excellence, and leading high-performing teams in fast-paced environments.

Department Manager – Food Service Department - S&R Membership Shopping

(2019-12 - 2026-04)

• Directed daily operations of a high-volume food service department
• Supervised, coached, and evaluated staff to maintain high performance standards
• Ensured compliance with food safety, sanitation, and quality procedures
• Managed scheduling, inventory control, and sales reporting
• Improved operational efficiency and customer satisfaction through effective leadership

Store Manager - Harbor City Dimsum House

(2017-08 - 2019-10)

• Managed overall store operations, staffing, and customer service
• Monitored sales performance and implemented strategies to increase revenue
• Maintained inventory levels and ensured product availability
• Resolved customer concerns professionally and efficiently

Store Supervisor - CDO Family Food Express Inc. / Pan-Chic

(2017-01 - 2017-07)

• Supervised day-to-day operations and employee performance
• Prepared operational and sales reports
• Maintained service quality and assisted in employee training

Store Supervisor - He and Sons

(2015-01 - 2015-06)

• Maintained store standards and ensured customer satisfaction
• Assisted with merchandising, reporting, and staff supervision
• Supported daily operations and sales monitoring

Restaurant Supervisor - PJS Sons Inc. / The Site

(2014-02 - 2014-10)

• Supervised restaurant staff and daily operations
• Ensured food safety compliance and timely customer service
• Assisted in hiring, training, and inventory management

Admin Staff / Cashier Reliever - Gerry's Grill – Ayala Centrio Mall

(2012-10 - 2014-01)

• Performed administrative and cashiering responsibilities
• Maintained records and coordinated with different departments
• Assisted customers and supported store operations

Store Supervisor - Video City

(2008-02 - 2010-09)

• Managed cashiering, inventory, and store operations
• Ensured accurate cash handling and quality customer service
• Prepared daily sales and operational reports

Voice Support Representative - Concentrix

(2007-05 - 2017-08)

• Provided customer assistance through phone, email, and technical support
• Resolved customer concerns and escalations efficiently
• Coordinated with departments to ensure issue resolution

Cashier/Pantry Station - Jollibee Malaybalay

(2005-08 - 2006-02)

• Processed customer transactions accurately
• Assisted customers and maintained daily cash reports
• Ensured cleanliness and organized workstations

Bachelor of Science in Business Administration - Human Resources Management - Liceo de Cagayan University

Bachelor in Elementary Education - English - Bukidnon State University (2002 - 2006)