Aileen Balictar

Results-driven Production Planning & Quality Assurance Assistant Manager with 12+ years of experience leading S&OP, demand forecasting, and quality assurance in manufacturing. Proven track record improving forecast accuracy to 95%, reducing defect rates by 83%, and cutting excess inventory by 18M through data-driven process improvements. Skilled in SAP, ISO 9001, Lean Six Sigma, and cross-functional team leadership.

Adept at aligning production schedules with quality standards to meet delivery targets and customer requirements.

Assistant Manager - Quality Assurance & Production Planning at Canon Business Machine Philippines Inc. (2023-01 – Present)

• Cut defect rate from 30% to 5% via new QC checkpoints, Operator training, and 7 QC tools implementation.
• Reduced customer complaints by 60% through faster CAPA closure and RCA on the top 5 nonconformance reports (NCRs) monthly
• Led ISO 9001:2015 recertification audit with zero major non-conformance; managed 2 internal audits yearly.
• Improved first-pass yield from 95% to 98% by optimizing process parameters and SPC monitoring.
• Managed 8 QA engineers and Auditors; Cut inspection time by 25% with standardized work instructions and training.
• Decreased scrap/rework cost by Php 500K yearly by driving 5S, FMEA, and supplier quality improvement
• Led S&OP process for Php 81M annual portfolio, improving forecast accuracy from 72% to 95% in 9 months.
• Reduced excess inventory by Php 18M through cycle counting program, MOQ renegotiation and slow-moving liquidation.
• Coordinated production schedule for 3 lines, achieving 98% on-time delivery despite raw materials delay.
• Improved inventory turns from 3 days to 1 day, reduced carrying cost by 32% while maintaining 98% service level.
• Managed team of 8 planners; reduced scheduling errors by 51% via UPIS training and Excel automation.
• Reduced Planning cycle from 2 days to 1 day with UPIS reports and Excel Macros; saved 12 hrs per week.

Supervisor - Quality Assurance and Production Planning at Canon Business Machine Philippines Inc. (2020-01 – 2023-12)

• Supervised 3 Engineers, 3 Auditors and 5 QC Inspectors; reduced inspection errors by 30%
• Implemented 7 QC Tools training and Defect detection of 20%.
• Reduced Internal Failure Cost (scrap) by 45% through process improvement using 5 Why analysis or Root Cause Analysis
• Supervised 4 planners; improved schedule adherence from 85%-93%
• Reduced production downtime of 15% via better capacity planning
• Cut WIP inventory by 38% by optimizing lead times using VSM (value stream Map)

Engineer I & Engineer II - Production Planning at Canon Business Machine Philippines Inc. (2014-01 – 2020-12)

• Planned production for 25 PCB model types; on-time delivery from 85%-95%.
• Cut materials stockouts 45% by fixing safety stocks level.
• Balanced SMT line load; overtime down to 25% per month.

Bachelor of Science in Electronics Engineering – Laguna State Polytechnic University - San Pablo City Laguna (2012-12)