Branch Manager at MOTORTRADE NATIONWIDE CORPORATION (2022-08 – Present)
- Develop and implement the branch's business plan in alignment with company goals and targets.
- Monitor branch performance in sales, collections, and profitability; take corrective actions as needed.
- Identify new market opportunities and initiatives to grow sales and market share.
- Oversee daily branch operations, including sales, service, inventory, and administrative processes.
- Ensure compliance with company policies, standard operating procedures, and regulatory requirements.
- Manage cash handling, branch banking, and ensure proper documentation of all transactions.
- Recruit, train, and motivate staff to achieve performance standards and promote teamwork.
- Set performance goals, conduct regular evaluations, and manage employee development and discipline.
- Handle escalated customer issues and ensure consistent delivery of excellent customer service.
- Analyze financial reports and maintain control of branch expenses and resource utilization.
- Ensure optimal stock levels and proper inventory control to minimize loss or shortage.
- Prepare and submit timely reports on sales, operations, and staff performance to management.
- Promote company culture, integrity, and customer-centric values among branch employees.
Parts Custodian at MOTORTRADE NATIONWIDE CORPORATION (2019-05 – 2022-07)
- Receive, inspect, and document all incoming stocks of parts, accessories, and oils.
- Organize and store items properly, ensuring accurate labeling and accessibility.
- Monitor inventory levels and initiate replenishment requests for fast-moving items.
- Conduct periodic physical inventory counts and reconcile discrepancies.
- Issue parts to service and sales departments accurately and record transactions properly.
- Assist customers and internal staff in locating and pricing parts.
- Support the sales of spare parts, accessories, and oils to achieve branch targets.
- Maintain cleanliness and orderliness of the warehouse/parts room in compliance with 5S standards.
- Ensure compliance with company procedures in parts movement, documentation, and reporting.
- Prepare regular reports on inventory status, stock levels, and sales performance
Cashier at NATIONAL BOOK STORE (2017-11 – 2017-02)
- Operate the cash register or point-of-sale (POS) system efficiently to process transactions (cash, card, or e-wallet).
- Issue official receipts, handle refunds or exchanges, and ensure accuracy in all transactions.
- Provide courteous and professional customer service during checkout, including greeting and assisting customers.
- Ensure the cashiering area is organized, clean, and properly stocked with supplies (receipt rolls, bags, pens, etc.).
- Handle and safeguard cash, ensuring accuracy and security at all times.
- Balance the cash drawer and reconcile daily sales at the end of each shift.
- Assist customers with inquiries, price checks, and concerns related to purchases or returns.
- Follow company policies and procedures on cash handling, discounts, and promotions.
- Coordinate with sales staff and the store supervisor regarding product availability and pricing concerns.
- Support store operations by assisting in other duties when needed (e.g., restocking shelves, tagging, or inventory support).
Cashier at LANDMARK DEPARTMENT STORE (2016-03 – 2016-08)
- Accurately operate the POS (Point of Sale) system, cash register and/or card terminal.
- Scan items, verify pricing, and apply discounts or promotions correctly.
- Receive payments (cash, cards, vouchers) and issue official receipts.
- Give correct change and record transactions properly.
- Process returns, exchanges, and refunds in accordance with store policy.
- Maintain adequate change denominations and reconcile cash drawer accurately.
- Greet customers at checkout and thank them upon leaving.
- Respond politely and promptly to customer inquiries or concerns.
- Uphold high standards of courtesy and professionalism.
- Keep the checkout counter and surrounding area tidy and organized.
- Restock supplies such as receipt rolls, bags, and change funds.
- Stay updated on promotions, pricing, and loyalty programs.
- Offer additional services or loyalty program registration when relevant.
- Safeguard cash, receipts, and change fund per store policies.
- Report any suspected fraud, theft, or irregularities immediately.
- Complete end-of-shift procedures: count and hand over cash drawer, submit reports.
- Assist in reconciliations and prepare for the next cashier's shift.
- Assist in bagging, restocking, or helping customers as needed.
Cashier at WATSONS PERSONAL CARE STORE (2015-01 – 2015-06)
- Process cash and/or charge transactions through the POS system according to company policies.
- Handle customer payments and issue official receipts.
- Manage loose change funds and reconcile cash drawer at end of shift.
- Ensure accuracy of transaction records and safeguard against losses or fraud.
- Handle returns, exchanges, cancellations, or payment mode changes as per store policy.
- Greet customers courteously and provide friendly service.
- Inform customers of promotions, loyalty programs, and digital services such as the Watsons app.
- Assist with basic customer queries and escalate more complex issues when necessary.
- Maintain checkout area cleanliness, organization, and safety.
- Ensure counter merchandise displays and signage are properly arranged.
- Comply with Retail Operating Standards (ROS) and internal control measures.
- Apply suggestive selling techniques to help increase sales.
- Promote digital services and loyalty rewards to customers.
- Follow cash handling and data security protocols strictly.
- Report discrepancies, suspicious transactions, or equipment malfunctions immediately.
- Balance cash register and submit sales reports to supervisor at shift end.
- Prepare the checkout area and change fund for the next shift.
- Assist in bagging, light restocking, or other front-end duties during downtime.
- Attend training sessions and stay updated on store promotions and policies.
- Maintain professional appearance and punctuality.
