Aileen Timbol

I am a customer service professional with 6+ years of experience handling inbound/outbound calls, appointment setting, order processing, and lead prequalification. Best known for strong communication skills, multitasking efficiency, and delivering high-quality customer support in fast-paced environments.

Customer Service Representative at Profit Expansion Group LLC (2025-07 – 2026-05)

• Managed inbound and outbound customer support for multiple campaigns.
• Assisted customers with account concerns, online orders, and product inquiries.
• Performed outbound sales calls and email follow-ups for a skincare campaign.

Virtual Video Transcriptionist / Appointment Specialist at Olive Branch Contact Center (2023-03 – 2025-06)

• Reviewed client video surveys and prepared moving inventory documentation.
• Assessed packing requirements, truck sizing, and logistics recommendations.
• Contacted and qualified inbound leads from online inquiries.
• Confirmed moving details and transferred qualified customers to moving specialists.
• Handled inbound calls regarding quotes, service concerns, and moving inquiries.

Cold Caller (Medicare Campaign) at StoneTapert Insurance Services (2021-07 – 2021-10)

• Conducted inbound and outbound calls, assisting customers with Medicare plan reviews.
• Helped prospects understand plan options and prepare for enrollment periods.

Beta Agent at Agents Only (2021-11 – 2022-12)

• Supported inbound order-taking operations and customer inquiries.
• Participated in platform testing during beta phases and reported workflow issues.
• Assisted in process validation and quality improvement activities.

Customer Service Specialist at Startek, Inc. (2019-03 – 2021-05)

• Managed customer support, order processing, email handling, and data entry tasks.
• Resolved customer issues while maintaining quality standards and accuracy.
• Performed quality checks and reprocessed transactions when necessary.

Bachelor of Science in Information Technology – Pampanga State Agricultural University (2014 – 2018)