Ailene Selpo

To obtain a challenging and rewarding position where I can utilize my skills and experience to contribute to the success of the organization.

Cashier at KANIN BAWANG (2021 – 2021)

• Greeting customers and handling complaints smoothly
• Active listening: paying attention to customer requests.
• Financial Skills: attention to detail when tracking daily transactions
• Operational Skills: monitored and restocked merchandise displays to maximize product visibility.

Customer Service Representative at STRAIVE (2025-01 – 2026-12)

• Multi-chat handling, being able to reply to two customers at the same time without making errors
• Handling irate customers and resolving the problem without escalating
• Speed typing skills, handling 40+ chats or 80+ emails daily while maintaining a 100% resolution rate.
• Stress Tolerance and emotional resilience by consistently hitting a CSAT score in a complex submission issue

– Tinambac South Central School II (2008 – 2014)

– Don Servillano Platon Memorial National High School (2014 – 2020)

– Calabanga Community College (2022 – 2024)