Ailleen Joson

Dedicated and Licensed Professional Teacher with a Bachelor of Elementary Education and a rich background in a customer service, operation and hospitality. Possesses exceptional interpersonal communication, crisis management, and organizational skills developed across multi-industry experiences. Highly adaptable, digitally literate, and dedicated to building a structured, engaging and empathetic.

Library Staff 1 at Fernandez College of Arts and Technology (2025 – Present)

• Cataloging and classifying books and other materials.
• Selecting and purchasing new resources.
• Maintaining and repairing existing collections.
• Organizing and shelving materials.

Customer Service at Mtech Support (2020-01 – 2021-12)

• On-site Operations and Execution: Performing hands-on tasks such as installation, maintenance, repairs, or construction activities in various environments.
• Data Collection and Reporting: Gathering information through surveys, observations, or measurements and accurately documenting findings, progress, and challenges to inform management decisions.

Field Staff at Asticom Technology Inc. (2019-01 – 2020-12)

Execute daily operations, service clients, or collect data. Their core responsibilities include completing on-site work orders, ensuring safety compliance, interacting with customers, and documenting field data accurately.

Sales Associate at Globe Telecom (2017-01 – 2019-12)

• Greet and Engage: Welcome customers, answer questions, and guide them to products.
• Product Expertise: Provide detailed information, demonstrate features, and recommend items that fit customer needs.
• Drive Sales: Upsell/cross-sell complementary products and inform customers about promotions, loyalty programs, and credit cards.

Bachelor of Elementary Education in Elementary Education – Baliuag Polytechnic College (2018-01 – 2022-12)

Senior High School in TVL – Bahay Pare National High School (2016-01 – 2018-12)

Junior High School – Bahay Pare High School (2011-01 – 2015-12)

Elementary Education – Pulong Palazan Elementary School (2005-01 – 2011-12)