Aira Alyssa Reyes

Healthcare customer service specialist with 7+ years of experience supporting providers and members with eligibility, benefits, and claims inquiries. Strong background in prior authorization processes, claims research, and healthcare coding (ICD-9/10, CPT, HCPCS). Proven ability to manage high-volume calls, verify information accurately, and maintain compliance with HIPAA and payer guidelines.

Healthcare Customer Service Specialist at Concentrix Daksh Services Philippines (2018-01 – Present)

• Handled high-volume inbound and outbound calls for U.S. healthcare providers and facilities
• Verified member eligibility, benefits, demographics, and provider information
• Provided claim status updates and prior authorization requirements
• Assisted providers with required documentation for approvals
• Applied knowledge of ICD-9, ICD-10, CPT, HCPCS, and CMS-1500 forms
• Ensured accurate documentation and strict HIPAA compliance
• Consistently met quality, accuracy, and productivity metrics

Administrative Assistant at The Evergreen Chapel and Crematory (2018-01 – 2018-12)

• Prepared invoices, processed payments, and maintained financial records
• Coordinated schedules and handled client communications

Office Clerk / Event Staff at Extreme Excite Parties & Entertainment Services (2015-01 – 2017-12)

• Prepared reports, invoices, and maintained transaction records
• Assisted with client coordination and documentation

Secondary Education – Saint Luke's School of Novaliches

Primary Education – Rosary Hills International School