Aj Manalansan

Detail-oriented Supplier Integration Analyst with proven skills in data analysis, EDI integration, and technical troubleshooting. Adept at enhancing processes and coordinating complex projects to drive efficiency and accuracy.

Supplier Integration Analyst - Proactis - Muntinlupa City, Philippines

(2019-03)

• Supported integration projects by assisting with punchout setup and EDI integration.
• Participated in project implementation from start to finish, ensuring deadlines and requirements were met.
• Maintained communication with stakeholders to support project progress.
• Coordinated with internal departments to understand procurement needs and specifications, ensuring accurate fulfillment of requirements.
• Helped develop XSLT mappings to meet customer requirements for EDI document output.
• Tested punchout functionality by simulating buyer actions, creating order scenarios, and verifying data transfer between ERP systems.

Technical Support Specialist - Proactis - Muntinlupa City, Philippines

(2018-11 - 2019-03)

• Resolved technical issues escalated by customer care within allowed SLA.
• Monitored incoming, outgoing, and ageing ticket volumes to ensure timely resolutions.
• Assisted in managing escalated issues related to system failures.
• Facilitated technical supplier setup processes.
• Built relationships with support groups and related teams.
• Troubleshot technical issues via phone, web sessions, and Skype for Business.
• Contributed to knowledge management efforts.
• Supported training initiatives for customer care staff.
• Created knowledge articles and maintained accurate documentation in the knowledge database.
• Assisted in enhancing the support process.

Reporting Analyst / IMS Support - Hubwoo - Muntinlupa City, Philippines

(2015-12 - 2018-11)

Managed reporting and internal systems, generated KPI/SLA insights, enhanced data visualization, and analyzed complex datasets to drive business improvements.

Operation Executive - EMS Seven Seas - Makati City, Philippines

(2015-04 - 2015-12)

Coordinated with shipping agents and customers on bunker operations, supported daily back-office tasks, and handled ad hoc assignments.

Data Entry Assistant - EMS Seven Seas - Makati City, Philippines

(2014-08 - 2015-04)

Handled RFQs and supplier responses, managed product catalog uploads, and supported procurement process improvements.

Bachelor of Science - Information Technology - Bataan Peninsula State University (2014)