Al M

Dedicated Customer Service and Administrative Professional with experience in cashiering, cash handling, administrative support, healthcare operations, and customer service. Proven ability to thrive in fast-paced, high-volume environments through excellent communication, teamwork, and attention to detail. Experienced in POS transactions, daily cash reconciliation, documentation, and providing quality service to customers and patients.

Currently working as a Part-Time Dental Assistant while seeking an evening position where I can contribute reliability, professionalism, and a strong work ethic.

Dental Assistant - Dentista2 Dental Clinic - 3rd & 9th St. Lakandula, Angeles

(2026-01)

• Assisted the dentist during examinations and dental procedures.
• Prepared treatment rooms and sterilized instruments.
• Assisted with patient scheduling and maintained accurate records.
• Educated patients on post-treatment care and oral hygiene.
• Ensured compliance with infection control and safety protocols.

Dental Healthcare Associate - Foundever - Ortigas Ave.

(2023-01 - 2025-12)

• Managed highly confidential patient plans and verified policy eligibility with strict data accuracy.
• Handled complex, high case claims by directly coordinating between medical professionals, Doctors and vendors.

Associate Sales Consultant - BLK 513 - SM City Clark

(2019-01 - 2021-12)

• Exceeded periodic sales targets through direct client communication and rapid consumer needs analysis.
• Managed cashiering operations including cash handling, processing digital transactions, and daily sales reconciliation.
• Handled financial administrative duties by securely preparing and depositing weekly sales revenue at the bank.
• Supported back-kitchen operations by preparing inventory, maintaining strict food safety standards, and ensuring product quality.
• Resolved high-volume public requests efficiently in a fast-paced retail and food service environment.

Quality Analyst (Non-Voice / Video Data Analyst) - Sargas Inc.

(2018-01 - 2019-12)

• Conducted meticulous visual quality audits and data verification on global CCTV surveillance footage for international civil engineering and infrastructure projects across the US, Europe, and Japan.
• Analyzed traffic data patterns, vehicle flow metrics, and geographic layouts utilized specifically for structural road-widening initiatives.
• Maintained an exceptionally high data accuracy rating under strict deadlines, demonstrating strong focus, advanced technical literacy, and a high capacity for continuous, detail-oriented analytical work.

Emergency Medical Technician / Admin Support / Liaison Officer - Prompt Ambulance/Prompt Care EMS Training Academy

(2021-01 - 2023-12)

Delivered emergency medical and pre-hospital care while supporting daily healthcare and administrative operations.

• Supported large-scale COVID-19 vaccination programs for employees of major companies in Clark, contributing to the efficient coordination, registration, and documentation of approximately 1,500–2,000 patients daily as part of a multidisciplinary healthcare team.
• Coordinated TESDA-accredited training programs, maintained certification records, and prepared training schedules and instructional materials.
• Facilitated First Aid and emergency preparedness training for schools, corporate organizations, and community groups through on-site coordination and logistical support.
• Created and maintained Excel-based databases and reports to monitor training records, certification validity, and operational documentation.
• Conducted applicant interviews and assisted with onboarding, orientation, and administrative support for academy scholars and newly hired personnel.
• Coordinated with healthcare professionals, corporate clients, and company executives while providing operational updates directly to the CEO.
• Managed procurement of office and medical supplies, maintained inventory records, and ensured operational readiness.
• Performed authorized banking transactions, including secure deposits of company revenue and payroll fund withdrawals, maintaining confidentiality and financial accountability.
• Responded to client inquiries through phone and email while maintaining professional customer service standards.

Bachelor of Science - Criminology - AMA University (2020-01 - 2024-12)

Senior High School Diploma - Technical Vocational Livelihood (TVL) – Hotel and Restaurant Management (HRM) - Clark College of Science and Technology (CCST) (2016-01 - 2018-12)