Associate Operations Analyst - HUKL Consultants OPC - Malolos
(2024-08)
Culmination of multiple successful businesses
- Troubleshoot basic VDI/Azure Virtual Desktop connection and session issues for personal remote access.
- Extract, validate, and analyze attendance, and payroll data using Excel, ADP, and Paradox; escalate discrepancies.
- Respond to real-time operational alerts and communicate critical incidents to supervisors.
- Audit onboarding documents, leave requests, and training compliance in HR systems.
- Generate reports on labor variance, cash counts, inventory, missed breaks, and training compliance.
- Maintain detailed logs of incidents, escalations, and tasks for audits and continuity.
- Coordinate corrective actions with cross-functional teams to resolve operational and system issues
- Create process documentation and conduct knowledge transfer and training for new hires.
On-the-Job-Training - Paradigma International Inc - Manila
(2023-03 - 2023-05)
Ramada by Wyndham Manila Central
- Developed Sales and HR programs, integrating both with the centralized information system (CIS).
- Managed administrative phone inquiries, routing calls, and addressing user technical issues.
- Assisted supervisor with on-site PC troubleshooting, hardware diagnostics, and technical support.
- Documented processes and system manuals while managing tasks efficiently using Jira.
- Gained hands-on experience with enterprise systems, network workflows, and user support.
