Alexander Maundu
Business Development and Customer Engagement professional
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About
Business Development and Customer Engagement professional with over 4 years of experience driving customer acquisition, relationship management, sales support, and retention across financial services, renewable energy, and e-commerce. Experienced in consultative selling, lead qualification, CRM management, objection handling, and cross-functional collaboration. Proven ability to identify customer needs, build lasting relationships, maintain accurate CRM records, and contribute to revenue growth in target-driven environments.
Experience
Customer Solutions Specialist - Mogo Auto Ltd
(2026-01)
- Manage complex customer portfolios while identifying opportunities to strengthen relationships and retention.
- Maintain accurate CRM records and coordinate with Finance, Legal, Branch Operations and Collections.
- Resolve escalated issues through consultative communication and proactive follow-up.
Customer Engagement Associate - Sun King
(2022-09 - 2025-12)
- Built customer relationships that supported product adoption and long-term retention.
- Identified customer needs, recommended suitable products, handled objections, and contributed to support-led sales conversions.
- Collaborated with Sales, Logistics and Technical Support to improve customer outcomes.
- Managed CRM records and customer follow-ups while meeting service KPIs.
Customer Retention Associate - Kasha Global
(2022-06 - 2022-09)
- Supported customer retention through proactive follow-up, order management and issue resolution.
- Maintained customer records and collaborated across operations to deliver excellent customer experiences.
Education
Bachelor of Arts - Sociology - University of Nairobi
