Allen mae Vale
Fresh graduate of Bachelor of Science in Hospitality Management with hands-on front desk internship experience
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About
A fresh graduate of Bachelor of Science in Hospitality Management with hands-on front desk internship experience. Skilled in assisting guests, handling inquiries, managing reservations, and communicating professionally to ensure every guest feels welcomed and valued. During my internship in a real front desk setting, I developed strong motivation, attention to detail, and the knowledge to deliver excellent service under pressure.
Experience
On-the-Job Training at Mercure Mactan Cebu Hotel (2025-12 – 2026-03)
- Assisted guests with check-in, check-out, and room assignment procedures with professionalism and courtesy
- Handled guest inquiries, concerns, and requests via phone, email, and face-to-face
- Managed reservation bookings and modifications using Opera Cloud PMS
- Coordinated with housekeeping and other departments to ensure smooth guest service
- Maintained a welcoming lobby environment and upheld hotel standards of Filipino hospitality
Education
Bachelor of Science in Hospitality Management – Misamis University (2022)
Secondary Education – Jimenez National Comprehensive High School (2020 – 2022)
Primary Education – Dicoloc Elementary School (2010 – 2016)
