Allen mae Vale

A fresh graduate of Bachelor of Science in Hospitality Management with hands-on front desk internship experience. Skilled in assisting guests, handling inquiries, managing reservations, and communicating professionally to ensure every guest feels welcomed and valued. During my internship in a real front desk setting, I developed strong motivation, attention to detail, and the knowledge to deliver excellent service under pressure.

On-the-Job Training at Mercure Mactan Cebu Hotel (2025-12 – 2026-03)

• Assisted guests with check-in, check-out, and room assignment procedures with professionalism and courtesy
• Handled guest inquiries, concerns, and requests via phone, email, and face-to-face
• Managed reservation bookings and modifications using Opera Cloud PMS
• Coordinated with housekeeping and other departments to ensure smooth guest service
• Maintained a welcoming lobby environment and upheld hotel standards of Filipino hospitality

Bachelor of Science in Hospitality Management – Misamis University (2022)

Secondary Education – Jimenez National Comprehensive High School (2020 – 2022)

Primary Education – Dicoloc Elementary School (2010 – 2016)