Allen Pacquing

Dedicated and service-oriented professional with experience in customer-facing roles within the cruise and retail industries. Strong communication, interpersonal, and problem-solving skills, with a proven ability to deliver excellent customer experiences and adapt to diverse work environments.

Recreation Staff - Norwegian Cruise Line

(2022-09 - 2025-10)

• Delivered exceptional guest service to international passengers.
• Organized and facilitated onboard activities and events.
• Assisted guests with inquiries and resolved concerns professionally.
• Built positive relationships with guests to enhance customer satisfaction.
• Maintained high standards of hospitality and guest engagement.

Senior Cruise Staff - Genting Dream Cruises

(2019-07 - 2022-04)

• Supported daily operations of activity facilities and maintained organized guest flow.
• Assisted guests in onboard recreational and outdoor activities while ensuring safety and guest satisfaction.
• Handled guest concerns professionally and worked efficiently within a team environment.

Brand Ambassador - First Liners Manpower Service Inc. and Sonic Apparel Corp.

(2016-04 - 2017-02)

• Assisted customers with product inquiries and purchasing decisions.
• Delivered excellent customer service in a fast-paced retail environment.
• Resolved customer concerns professionally and efficiently.
• Maintained merchandise displays and store presentation standards.
• Supported daily sales operations and customer satisfaction initiatives.

On Call Waiter - Philippine International Convention Center

(2012-06 - 2015-08)

• Provided attentive and professional service to guests during events and dining operations.
• Assisted in food and beverage service while ensuring customer satisfaction and timely service.
• Maintained cleanliness, proper table setup, and a positive dining experience for guests.

High School Graduate - Sambahan Sa Nayon (2018 - 2019)