Alston Christopher Pascua

Dynamic research professional and educator with over 25 years of multidisciplinary expertise in the business, insurance, and academic sectors. Dedicated to operational excellence and high-precision data integrity, with a solid track record of delivering insightful, evidence-based analyses for diverse research initiatives.

Property Contents Loss Researcher – Insurance Claims (Remote) - VPA Public Claims Adjusting - Lexington, KY, USA

(2023-03 - 2026-04)

• Streamlined end-to-end content inventory workflows by leveraging ClaimXperience, ClaimWizard, CompanyCam, and AI-assisted tools to process thousands of line items, delivering high-accuracy, submission-ready replacement reports to adjusters.
• Coordinated with adjusters and cross-functional teams to secure critical data for high-accuracy claim inventories, ensuring all assessments met strict policy and indemnity guidelines.
• Facilitated the resolution of valuation discrepancies between adjusters and insurance carriers to ensure accurate indemnity and claim alignment for complex property inventories.
• Managed complex document control processes for high-stakes claim files, ensuring 100% accuracy in version tracking, secure archiving, and regulatory compliance across all project lifecycle phases.

Market Research & Data Specialist (Remote) - Upwork (Various Clients) - Australia and USA

(2020-09 - 2025-12)

• Executed cross-industry market research and competitive pricing analyses to identify emerging trends and establish strategic performance benchmarks.
• Engineered high-conversion prospect databases by mapping key stakeholders and validating contact intelligence to optimize outreach accuracy.
• Validated marketing datasets through meticulous primary research, ensuring data integrity to facilitate data-driven executive strategy.
• Oversaw the end-to-end records management lifecycle for all research documentation, designing organized storage structures and retention policies to ensure secure preservation, high scannability, and seamless retrieval of critical data assets.

College Instructor - Philippine College of Technology, Christian Colleges of Southeast Asia, Jose Maria College, University of Mindanao - Davao City, Philippines

(1997-11 - 2023-03)

• Instructed an extensive portfolio of subjects within the Business Education and Arts and Sciences curricula, specializing in economics, finance, and management.
• Mentored students on subject expertise including Economics, Management, Finance, Marketing, Financial Institutions, International Business, Monetary Policy & Central Banking, Credit & Collection, Corporate Social Responsibility, Human Behavior, and Ethics.
• Designed and developed a variety of course materials, including training modules, visual aids, and supplementary manuals to enhance student engagement.

Customer Service Specialist - VXI Global Holdings BV - J.P. Laurel Ave., Davao City

(2012-11 - 2012-12)

• Managed high-volume inbound communications, providing technical product expertise and comprehensive service information to a diverse client base while ensuring 100% data accuracy through rigorous verification protocols.
• Resolved complex customer inquiries by leveraging internal databases and resources to conduct deep-dive research, consistently delivering timely and accurate solutions to maintain high satisfaction ratings.
• Optimized issue resolution workflows by identifying and escalating high-priority cases to appropriate departments, demonstrating keen situational awareness and a commitment to rapid problem-solving.

Enrollment Counselor - University Of Phoenix – Dubai Satellite Office - Knowledge Village, Dubai, United Arab Emirates

(2008-03 - 2008-08)

• Drove international recruitment efforts by conducting targeted outreach to prospective students across the Middle East, Africa, and Asia, facilitating enrollment in US-accredited undergraduate and graduate degree programs.
• Provided comprehensive academic advisement, guiding applicants through admission standards and course selections while managing appointment-setting to streamline the enrollment lifecycle.
• Maintained meticulous institutional records, including program fact sheets and admissions databases, to ensure the accurate delivery of academic requirements and policy information to diverse student populations.

Computer Parts and Hardware Trading - Self-Employed Freelancer/Independent Contractor - Surallah, South Cotabato / Davao City, Philippines

(2000-06 - 2016-06)

• Directed end-to-end business operations, including strategic inventory procurement and the retail of computer hardware and accessories to maximize profitability.
• Engineered specialized gaming and amusement systems by installing, configuring, and testing custom software applications for coin-operated PCs and game consoles.
• Spearheaded business expansion and technical consultancy, performing site surveys for arcade operations and managing the full-scale setup of internet cafes for a diverse client base.

Insurance Services Clerk - AIA Philam Life Insurance Company - Rizal St., Davao City, Philippines

(1996-08 - 1998-01)

• Optimized customer relations by analyzing and resolving multifaceted inquiries, requests, and complaints through both in-person and telephonic channels.
• Managed technical policy operations, including the precise processing of policy loans and cash surrender values while performing rigorous audits of insurance data for accuracy and compliance.
• Partnered with the sales department to drive business growth, contributing to the strategic marketing and promotion of diverse insurance product lines and services.

Master in Business Administration - Business Administration - University of Mindanao

Bachelor of Arts - Economics - University of Mindanao

Bachelor of Secondary Education - Secondary Education - Jose Maria College