Alvin B. Aspa

Looking at new opportunities to leverage my 10+ years professional experience in Supply Chain Management. Expand leadership responsibilities, improve organizational ability to exceed corporate goals, financial growth and help honor all long-term commitment.

Lead Logistics Customer Experience Team Lead - Maersk Global Services Inc. - Estancia Capitol Commons Pasig City Philippines

(2025-06)

• Owns all SCM Operations activities under Planning and Documentation management for the customers under Mekong Region -Thailand area.
• Maintain effective and proactive communication – by regularly participating in calls with stakeholders to enable seamless process flow.
• Respond to all inquiries in a timely and accurate manner & escalate difficulties as defined in SOPs / IOPs / RCA's.
• Support Team Leader/Manager.
• Administer good business knowledge / process understanding to provide a value add to the customers through effective business solutions.
• Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
• Identify process improvement and execution for more efficient and effective operational process.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.

Senior Specialist (Supply Chain Management) - Maersk Global Services Inc. - Estancia Capitol Commons Pasig City Philippines

(2022-12 - 2025-05)

Customer Experience & Operations Leadership:

• Lead a Customer Experience team responsible for managing end-to-end post-onboarding customer operations, ensuring service excellence, operational efficiency, and customer satisfaction across multiple logistics and supply chain accounts.
• Manage customer engagement channels, case management processes, customer onboarding activities, relationship management initiatives, and contract/dispute resolution to support seamless customer experiences.
• Drive service delivery performance by monitoring operational KPIs, identifying improvement opportunities, and implementing solutions to enhance customer outcomes and business results.
• Act as the primary escalation point for complex customer and operational issues, collaborating with cross-functional teams including Operations, Finance, Technology, and Regional Stakeholders to ensure timely resolution.
• Lead continuous improvement initiatives, process standardization efforts, and automation projects to improve productivity, compliance, data quality, and customer experience.

Senior Specialist (Supply Chain Management) - People Leadership & Team Management - Maersk Global Services Inc. - Estancia Capitol Commons Pasig City Philippines

(2022-12 - 2025-05)

• Manage and develop a team of customer experience professionals, providing coaching, mentoring, performance management, and career development support.
• Oversee workforce planning, task allocation, prioritization, and resource management to ensure achievement of operational objectives and service commitments.
• Conduct performance evaluations, provide regular feedback, and create development plans to strengthen employee capabilities and support future career progression.
• Foster a high-performance, customer-centric culture through employee engagement, recognition programs, and continuous learning initiatives.
• Participate in recruitment, onboarding, talent development, succession planning, and employee lifecycle management activities.

Senior Specialist (Supply Chain Management) - Business & Stakeholder Management - Maersk Global Services Inc. - Estancia Capitol Commons Pasig City Philippines

(2022-12 - 2025-05)

• Partner with internal and external stakeholders to develop and execute operational strategies, business improvement plans, and customer-focused solutions.
• Support implementation of policies, procedures, and best practices that align with organizational goals, compliance requirements, and customer expectations.
• Analyze operational trends, customer feedback, and business metrics to drive informed decision-making and strategic improvements.
• Ensure effective governance, risk management, and escalation management across assigned accounts and operational processes.

Process Expert (Supply Chain Management) - Maersk Global Services Inc. - Estancia Capitol Commons Pasig City Philippines

(2018-08 - 2022-12)

• All file management activities post booking -E2E process
• PO Management
• Carrier booking and booking confirmation
• Cargo planning (CFS/CY) Container Yard, Warehousing, LCL Team coordination
• SI submission – shipping instruction
• Documentation Management and System Updates.
• Milestones System Update
• Proactive communication with customer service, vendors, internal parties, and stakeholders
• Operational Finance.
• Effective and Efficient on our internal system used.
• Provide vendors possible business solution in every shipment for better business optimization.

Shipping Coordinator/Lead Associate - WNS Global Services Inc. - Eastwood City Libis Quezon City Philippines

(2013-10 - 2018-08)

• Create work/ Job Orders - Processed new bookings both manual and electronic requests using OPUS (software used by NYK line).
• Developing and expedite delivery instructions based on customers' requests.
• Review the Origin Notification and Discharge lists for discrepancies.
• Tracing cargo and sending update to clients regarding the status of the cargo.
• Ensuring special cargo handling requirements are met such as Reefer containers, Reefer As Dry, 45HIGH Cube containers etc.
• Responding to customer questions on their shipments.
• Cross-checking information in the terminal and company systems against actual documentation and cargo for hazardous / special cargo.
• Updating container depot on booking requests for specific booking office.
• Ensuring to keep abreast on new SOP's
• Ensuring EDI (electronic data interchange) data and manual bookings are attended and updated in the system as per KPI.
• Uploading Manual bookings and EDI bookings in Booking Management and Workflow.
• Conducting trainings for newly hired employees.
• Supporting newly hired on their live processing using database
• Change of Vessel Notification
• Communicating to our client/onshore regarding new updates regarding process.

Customer Service Officer (Export/Import) - 5Systems Logistics International Inc. - Pasong Tamo, Makati City Philippines

(2021-07 - 2023-02)

• Assisting clients regarding their new booking requests
• Documentation-Collecting mandatory requirements for shipment such as Booking Forms, Sales Invoice, Export, or Import Certificates etc.
• Import and Export Certification Processing for new shipper.
• Processing Importation-Notify customs office, pay duties and taxes, submission of importation documents to customs.
• Warehousing-ensuring that the cargo is in good conditions, pay warehousing charges.
• Monitoring trucking while in transit.
• Ensuring clients always received updates regarding the shipment.
• Coordinating consignee and counterparts regarding export shipments

Business Administration - Logistics Management - Technological Institute of the Philippines (2007-06 - 2011-06)