Alvin De Alday

Customer Support Representative with over five years of experience in customer service, administrative support, and back-office operations. Experienced in handling phone, email, and chat support, managing reservations, booking coordination, customer inquiries, and data entry tasks. Skilled in communicating with customers professionally, following SOPs, and ensuring accurate service coordination.

Reliable, adaptable, detail-oriented, and committed to delivering smooth customer experiences in fast-paced environments.

Customer Support Representative - Reservations Support - Digital Minds BPO - On-site

(2025-12)

• Handle inbound and outbound calls for reservations, bookings, and customer inquiries.
• Assist customers with trip details, pricing, vehicle options, scheduling, reservation updates, and service coordination.
• Perform warm transfers for booking modifications and cancellations while coordinating with dispatch teams.
• Verify and confirm booking details to maintain accuracy and a smooth customer experience.
• Support daily reservation operations while following company procedures and service standards.

Customer Service Representative - Live Chat Support - Probe CX Philippines Inc. - On-site

(2023-04 - 2024-05)

• Assisted airline customers with bookings, changes, cancellations, refunds, and payment inquiries through live chat support.
• Resolved customer inquiries efficiently while maintaining a 97% satisfaction score and 5-minute average handling time.
• Followed SOPs and coordinated with support teams to manage escalations and improve customer experience.
• Maintained professionalism and accuracy while handling multiple customer inquiries in a fast-paced environment.

List Assembly Specialist - SoFlo Music Academy - Remote

(2024-08 - 2024-12)

• Compiled 500+ targeted leads in Google Sheets with 98% accuracy.
• Conducted research, data verification, and email outreach support.
• Maintained organized records and timely communication with clients.

Data Entry Assistant - Jeffrey Thompson - Remote

(2021-07 - 2021-12)

• Created and maintained accurate sports schedules and records in Google Sheets.
• Verified and corrected inconsistencies to ensure reliable data accuracy.
• Organized spreadsheets for clear and accessible data management.

Chatbot Lead Generation Specialist - SixPent Network - Remote

(2020-02 - 2020-05)

• Managed chatbot campaigns for insurance lead generation.
• Ensured accurate customer data collection and compliance procedures.
• Assisted with customer engagement and lead qualification tasks.

Cashier / Service Crew / Production Crew - Dairy Queen Saudi Arabia

(2012 - 2014)

Retail Sales Consultant - Duty Free Philippines

(2010 - 2011)

Back of House Staff - Shakey's Avenue Square Naga

(2008 - 2009)

Service Crew - Jollibee Naga Panganiban

(2007 - 2008)

BS - Architecture - Bicol State College of Applied Sciences and Technology (2015-06 - 2021-03)