ADMIN SUPPORT / CUSTOMER HEALTHCARE SPECIALIST at NORDIC MEDICAL CLINIC, INC. (2020-06 – 2026-06)
- Directed daily clinic operations, managing end-to-end procurement and inventory control systems to maintain zero stock-out incidents across critical medical supplies.
- Spearheaded multi-channel patient support services, resolving inquiries efficiently while maintaining high patient satisfaction and retention.
- Enforced strict quality control protocols for medical documentation, resulting in 100% accurate and timely issuance of official Medical Certificates and clinical records.
- Ensured adherence to quality management standards during the transition to ISO-aligned operational frameworks.
COLLEGE SCHOOL NURSE at COLEGIO DE SAN LORENZO (2018-06 – 2020-04)
- Delivered comprehensive clinical care, emergency triage, and ongoing wellness management to a college population.
- Led campus-wide Annual Physical Examinations (APEs) and preventative healthcare campaigns, ensuring 100% health compliance across college students.
MEDICAL CLAIMS ASSOCIATE at COGNIZANT TECHNOLOGY SOLUTION PHIL, INC (2016-01 – 2018-03)
- Reviewed medical records, claim forms, and hospital bills to verify data accuracy and prevent billing discrepancies
- Executed rigorous data entry and code verification using CPT, ICD-10, and HCPCS standards, maintaining 100% accuracy to minimize compliance risks
- Analyzed complex healthcare insurance plans to determine coverage eligibility, deductibles, co-pays, and pre-existing condition exclusions
- Adjudicated healthcare claims (approvals, partial approvals, and denials) in strict compliance with U.S. healthcare guidelines and contract terms.
CLINIC NURSE at AVENTUS MEDICAL CARE, INC. (2011-02 – 2015-06)
- Managed and delivered efficient outpatient clinic services, focusing on high-quality patient care to improve overall health outcomes and satisfaction.
- Approves laboratory and diagnostic procedures by accurately verifying ICD-10 codes while ensuring strict compliance with healthcare guidelines to prevent billing and coding errors.
NURSE TRAINEE at HOSPITAL OF INFANT JESUS (2009-11 – 2010-03)
- Responsible in providing high-quality direct patient care by comprehensively assessing physical and emotional needs, accurately monitoring vital signs, and meticulously auditing medical forms to ensure 100% data completeness and compliance.
