Alyssa Ambrocio

Experienced Casino Dealer with international gaming experience in Angola and the Philippines, specializing in VIP and Mass Gaming operations. Skilled in conducting Baccarat, Blackjack, Dragon Tiger, Niu-Niu, and 5 Card Poker games across VIP and Mass Gaming operations, while ensuring game integrity, accuracy, and compliance with casino procedures. Proven ability to serve VIP and international guests from diverse backgrounds, delivering exceptional customer service in fast-paced, high-volume casino environments.

Strong expertise in chip handling, payouts, game settlements, and building positive guest relationships.

Casino Dealer (VIP & Mass Gaming) - ACK Games - Luanda, Angola

(2024-09 - 2026-04)

• Conducted Baccarat, Blackjack, Dragon Tiger, Niu-Niu, and 5 Card Poker games in both VIP and Mass Gaming operations serving international guests from diverse nationalities.
• Delivered professional service to VIP and international guests from diverse nationalities and cultural backgrounds.
• Managed chip transactions, payouts, and game settlements with accuracy while maintaining game integrity and compliance.
• Maintained smooth game flow and high standards of customer service in a fast-paced, high-volume casino environment.

Agent Representative (VIP Roller) - Casino Plus Parkway Junket - Stotsenberg, Clark Freeport, Philippines

(2023-11 - 2024-05)

• Assisted players with gaming procedures, chip transactions, and account-related inquiries.
• Facilitated chip purchases, exchanges, and redemption transactions with accuracy.
• Provided professional customer service to VIP and regular guests, ensuring a positive gaming experience.
• Coordinated with dealers and gaming staff to support smooth casino operations.
• Maintained compliance with casino policies, procedures, and responsible gaming standards.

VIP Roller - Fortune Pink Dolphin - Hann Casino Resort, Clark Freeport, Pampanga

(2023-05 - 2023-10)

• Provided personalized assistance and premium service to VIP and high-roller guests throughout their gaming experience.
• Facilitated chip transactions, table requests, and gaming-related inquiries with accuracy and professionalism.
• Coordinated closely with dealers, hosts, and gaming staff to ensure seamless VIP operations.
• Anticipated guest needs and maintained strong relationships to enhance player satisfaction and loyalty.
• Ensured prompt response to VIP requests while maintaining casino service standards and confidentiality.

Online Clothing Business - Self-Employed - Philippines

(2019-12 - 2024-06)

• Managed online sales, customer service, and order fulfillment operations.
• Processed payments, maintained sales records, and handled customer inquiries.
• Built customer relationships and ensured high levels of customer satisfaction.
• Coordinated marketing activities through social media platforms to support business growth.

Bachelor in Science - Travel Management - Our Lady of Fatima University, Pampanga (2017-01 - 2022-01)

Event Management; Tourism And Travel Services Marketing Operations - St. Nicolas College