Alyssa Yoshikawa

Results-driven professional with over 10 years of experience in customer service, sales coordination, marketing, and team leadership. Skilled in client relationship management, cross-functional coordination, problem-solving, and sales support. Recognized for delivering exceptional customer service and promoted to Sr.

Sales

Coordinator through consistent performance and dedication.

Sr. Sales Coordinator - Siccion Marketing, Inc.

(2024-01)

• Coordinate sales orders from quotation to delivery while ensuring timely order fulfillment.
• Respond to client inquiries and resolve concerns promptly.
• Collaborate with suppliers and internal departments to ensure smooth project execution.
• Build and maintain strong relationships with clients and suppliers.
• Support the sales team in achieving operational efficiency through effective coordination.

Marketing Assistant - Siccion Marketing, Inc.

(2022-11 - 2023-12)

• Assisted in promoting laboratory, surveying, and materials testing equipment.
• Organized marketing events, seminars, and product presentations.
• Responded to client calls and email inquiries.
• Coordinated sales inquiries with the appropriate sales representatives.
• Communicated with suppliers regarding product information and documentation.
• Prepared marketing reports and promotional materials.

Customer Service Advocate - Royal Caribbean International

(2021-11 - 2022-07)

• Assisted guests with pre-cruise and post-cruise inquiries via phone and email.
• Resolved guest concerns and complaints by providing appropriate solutions and compensation when necessary.
• Coordinated with onboard ship departments to address guest requests and ensure timely resolution.
• Processed customer requests, and service-related concerns while maintaining high customer satisfaction.
• Documented customer interactions and followed company policies and service standards.
• Delivered professional and empathetic customer service in a fast-paced, high-volume call center environment.

Chat Support Team Lead - Inspi Venture Philippines

(2020-07 - 2021-10)

• Led and supervised the chat support team to ensure prompt and high-quality customer service.
• Conducted onboarding and training sessions for new chat support representatives.
• Monitored team performance and provided coaching and guidance to improve productivity and service quality.
• Ensured all customer inquiries were responded to within established service level agreements (SLAs).
• Assisted team members in resolving complex customer concerns and escalations.
• Prepared reports and communicated team performance updates to management.

B.S. - Human Resource - GLOBAL RECIPROCAL COLLEGES (2016-06 - 2021-11)

High School Diploma - DEPARO HIGH SCHOOL (2009-06 - 2013-03)