USRN Quality Assurance - Cigna - Sagility Philippines - 11th-21st flr, Zeta Tower, Bridgetowne, C5 rd, Brgy. Ugong Norte, Quezon City, Philippines
(2020-11 - 2026-06)
- Working as a triage Nurse, in which we give advice and recommendations on when and where they should go for care based on their symptoms.
- We provide general health information using the Accredited resources in relation to the patient's questions and concerns
- We assist in processing the enrollment for Healthy Pregnancy and Healthy Babies program for the expectant mothers, with or without pregnancy related problems or concerns
- Tasked to be a POC in which I keep on tracking daily call logs and segment trackers even outreach calls per day
- February 1, 2023, I got promoted as a Quality Assurance for all USRNs, ensuring proper procedures according to the company's protocol are being handled by each nurse.
- A driving force behind exceptional customer service to all patients calling to receive appropriate recommendations for care.
Emergency Room staff nurse - San Juan de Dios Educational Foundation Incorporated (Hospital) - San Juan de Dios Educational Foundation Incorporated (Hospital)
(2017-02 - 2020-05)
The hospital is a 230 bed Level 4 Private Tertiary Hospital which provides tertiary hospital services for all ages (May it be medical, surgical, pediatric or OB-GYN cases). Neurosurgery, cancer management, advanced diagnostic and treatment equipment like the use of Computer Tomography Scan are also provided to clients. The hospital also offers teaching and residency programs including research functions as well.
The Emergency services unit (Emergency Room) has a total of 31 beds, 2 isolation rooms and three cribs which caters to all ages may it be medical, surgical, OB-GYN and pediatric cases. The unit is divided into 5 major areas, the acute care area, surgical area, critical care area, and a pediatric and OB-GYN area. The patient/nurse ratio may depend on the degree of care the client needs.
So, a staff nurse can handle 5 patients or more with minor cases and another can handle 4 or more patients who need immediate attention or are in a critical status.
- Works as full time with shifts varying from morning and night for 12 hours depending on the schedule.
- Knows and observes the Hospital policy, objectives, and standards as well as those of the Nursing Service Division.
- Knows and applies the nursing process in carrying out nursing functions.
- Receives incoming patients, interviews and obtains pertinent data and records these in the patient's abstract. And usher them to the designated cubicle.
- Informs/explains to patients and/or relatives the procedure to be performed. Carries out accurately and promptly initial orders for diagnostic and therapeutic procedures.
- Informs/explains to patients when procedure or admission process takes too long or is delayed.
- Facilitates spiritual care to patients in coordination with the pastoral care staff.
- Conducts patients to room and makes accurate endorsement to unit staff.
- Carries out all the doctors' orders with accuracy may it be administering medication or any diagnostic procedure and properly informs the patient and documents it.
- Provides privacy and be polite to patients when attending to their needs.
- Reports to the Charge Nurse and the Unit manager and assists them in the physical management of the unit and in the implementation of hospital policies on waste segregation, water and energy conservation, clean and safe environment/workplace etc.
- Carries out discharge procedure/process. Facilitates clearance, discharge notice, home medication instructions and checking of cubicles.
- Attends unit meetings and other hospital activities.
- Performs delegated tasks from time to time, like committee projects, research, Infection control committee and the like.
- Maintains neat, organized and safe environment for patients and staff
- Cooperates with other personnel to achieve departmental objectives, maintains good employee relations and interdepartmental objectives.
- Responds promptly to changes in workload assignments as necessary to achieve optimal productivity and efficiency.
- Participates in the unit's continuous quality improvement plan to improve organizational performance.
- Promotes a positive work environment as evidenced by demonstrating a professional, supportive attitude for the unit staff.
- Being receptive and responsive to new ideas.
- Being flexible to changing systems.
Customer Service Executive - Hindustan Computers Limited - 6F Science Hub 3, Fort Bonifacio Global City, City
(2015-03 - 2016-07)
- Reviewing the required documents being submitted by healthcare providers to process the approvals of Durable Medical Equipment.
- Doing outbound calls to medical professionals whenever there are missing details or documents required for the approval of DME's for patients.
