Analie Bermas

Detail-oriented and dependable professional with experience in Airbnb operations, appointment setting, administrative support, client coordination, scheduling, follow-ups, and customer-facing communication. Recently graduated with a Bachelor of Secondary Education, Major in Filipino, as a Cum Laude, with strong communication and organizational skills. Experienced in handling client concerns, coordinating schedules, maintaining records, and supporting daily operations.

Seeking opportunities as a Virtual Assistant, Administrative Assistant, Customer Service Representative, or Operations professional.

Operations Manager at KuboFlips Airbnb

Short-Term Rental / Airbnb Operations

• Coordinated daily short-term rental operations to support smooth property turnovers and guest readiness.
• Managed cleaning-crew schedules between guest checkout and check-in and followed up on completion.
• Reviewed walkthrough photos and videos to verify properties were properly prepared.
• Monitored guest supplies such as shampoo, toilet paper, coffee, towels, and cleaning materials.
• Supported guest registration procedures, digital forms, ID verification, and required documentation.
• Communicated with guests, cleaners, and service providers to resolve operational concerns and maintain timely task completion.

Administrative / Appointment Setting Support at AKO BICOL Partylist

Appointment Scheduling • Administrative Coordination • Client Communication

• Scheduled Medical and Financial Assistance appointments using calendar applications, email, and outbound calls.
• Contacted clients to confirm schedules, provide relevant information, and support timely attendance.
• Maintained appointment records and updated client information using Google Sheets and Google Workspace.
• Handled follow-ups and administrative coordination related to scheduled assistance and client requests.
• Communicated professionally and patiently while addressing questions and concerns.

Bachelor of Secondary Education in Filipino – San Jose Community College