Analiza

Proven CSR at Sutherland, adept in complaint handling and customer relations, significantly enhanced customer satisfaction through empathetic service and efficient problem resolution. We help customer in processing payment. I excel in building rapport, ensuring a swift response to inquiries, and fostering repeat business. My approach has consistently resulted in improved customer experiences.

CSR - Sutherland - Legazpi Albay

(2022-06)

• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.

Estancia High School

None (2013-04)