Analyn Ramiscal

Highly organized Operations Coordinator and Virtual Assistant with nearly seven years of remote work experience. My background includes managing high-volume customer service and appointment scheduling in the telecommunications sector, as well as complex logistics and installation coordination for the flooring industry. I am a proactive problem-solver with a proven ability to optimize workflows and ensure seamless project delivery across diverse business environments.

Installation Support Admin VA - East Coast Flooring and Window Treatments, Inc. - New Hampshire, USA

(2024-11)

• Coordinate daily installation schedules, ensuring technicians, materials, and site access are aligned and confirmed
• Create, update, and track installation work orders within CRM system accurately and promptly
• Communicate with customers to confirm appointment times, site readiness, and any special installation requirements
• Verify availability, allocation, and shipment status of installation materials, tools, and equipment
• Monitor installation progress, resolve scheduling conflicts, and escalate field issues to management when necessary
• Update installation status, notes, and completion details in systems for billing and reporting purposes
• Coordinate with sales, logistics, and service departments to ensure smooth handover from order to installation

General Virtual assistant - Delight Landscape LLC - Fort Worth, Texas

(2023-04 - 2024-06)

• Data Handling: Managed secure information and accurate invoicing
• Scheduling: Expertly coordinated appointments and scheduling
• Proactive client and call management
• Expertise: Maintained deep product and service knowledge

Lead Supervisor - Teleperformance USA - Cagayan De Oro

(2022-01 - 2023-03)

• Performance Coaching: Identified individual agent strengths and growth opportunities to mentor team members and elevate overall performance metrics
• Escalation Management: Resolved complex customer escalations with composure, ensuring quick conflict resolution and high client satisfaction
• Technical Proficiency: Leveraged advanced CRM tools and software management to streamline workflows and maintain technical efficiency
• Knowledge Base Management: Maintained and updated product and service expertise to ensure the team stayed informed on all procedural changes
• Leadership Development: Earned supervisor certifications and led process improvement initiatives to support team objectives

Operations Supervisor / CSR - Teleperformance USA - Cagayan De Oro

(2018-11 - 2023-03)

• Customer Service Representative (CSR) (November 2018 – January 2022)
• Customer Support: Provided comprehensive billing, technical, and account assistance while applying deep mastery of service principles
• KPI Excellence: Consistently exceeded core KPIs, sales quotas, and service level agreements (SLAs)
• Client Satisfaction: Maintained top-tier service ratings and received formal client appreciation for excellent problem-solving
• Certifications: Completed rigorous T-Mobile product and service certifications to deliver expert-level customer support

Bachelor's Degree - Social Work - Mindanao State University - Main campus (2018)