Bilingual (Spanish) Customer Care Specialist at Tenerity Philippines Corp. (2025-01 – Present)
- Handled voice and email support, assisting customers with business-related inquiries and requests.
Bilingual (Spanish) Customer Care Associate (Backup) at Tenerity Philippines Corp. (2025-01 – Present)
- Supported escalated customer cases requiring resolution beyond frontline support.
Freelance Video Editor at Freelance Video Editor (2022-01 – Present)
- Edited over 400 video projects for various clients and myself, achieving high engagement rates across social platforms
- Developed content strategies and optimized video content for client accounts, driving an average of 75% increase in followers and engagement
- Created branded social media graphics and short-form videos tailored for Instagram Reels, TikTok, and YouTube Shorts
Bilingual English/Spanish - Samsung Customer and Technical Support at Alorica Dominican Republic (2018-01 – 2022-12)
Samsung Back Office Executive Customer Relations specialized in emails and direct client workforce
- Contributed to the planning and execution of employee events, enhancing workplace culture and engagement.
- Communicated with vendors regarding invoice discrepancies and payment inquiries, ensuring smooth resolution of issues
Bilingual English/Spanish - Customer Support at Acquire BPO Dominican Republic (2017-01 – 2018-12)
Customer Support specialized in chats and emails and sales with Monat Global
Business Owner/Founder at Showtime Dance Studio Dominican Republic (2015-01 – 2018-12)
Established and managed a successful dance studio, overseeing all aspects of operations, marketing, and client relations.
- Developed and implemented dance programs and classes catering to various age groups and skill levels.
- Managed financial operations, including budgeting, invoicing, and accounts receivable, ensuring profitability and sustainability.
- Coordinated events and performances, enhancing community engagement and visibility for the studio.
- Trained and supervised a team of instructors, fostering a positive and motivating environment for both staff and students.
- Managed all aspects of accounts payable for the studio, ensuring timely payment of rent, supplies, and equipment.
- Processed invoices for dance supplies, equipment purchases, and transportation services, maintaining accurate financial records.
- Handled payroll for dance instructors, ensuring prompt and accurate compensation for services rendered.
- Developed and maintained relationships with vendors and suppliers to negotiate favorable terms and ensure timely service.
- Implemented a systematic approach to track expenses and manage the studio's budget effectively.
Customer & Technical Support & Sales Agent at Stream/Convergys Global service (2013-01 – 2015-12)
Customer & Technical Support & Sales Agent with Dish Network
Credit Specialist at The Credit Pros Dominican Republic (2016-01 – 2017-12)
- Provided expert guidance to clients on credit restoration strategies, helping them improve their credit scores and financial standing.
- Assisted clients in understanding credit reports and identifying actionable steps for credit improvement.
- Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
- Assisted in managing the procurement of essential office supplies and equipment, including computers, headsets, and daily operational necessities to ensure smooth office functionality.
- Collaborated with vendors to facilitate timely purchases and maintain inventory levels, contributing to a productive work environment.
Receptionist Intern at Chandler Service Gastation (2009-01 – 2011-12)
- Assisted the bookkeeping agent with financial record-keeping and data entry.
- Managed incoming calls and customer inquiries, providing excellent customer service.
- Helped in processing and managing invoices from suppliers, contributing to the accounts payable process.
- Maintained accurate records of transactions and communications with suppliers and customers.
