Andreina Chandler

Creative and results-driven Video Editor with a strong background in the BPO Industry and a deep understanding of the Social Media Management. I bring a unique combination of technical editing skills, digital marketing expertise, and customer service experience that allows me to create impactful visual content tailored to diverse audiences. Adept at managing high-volume projects, I'm passionate about transforming brand visions into engaging, high-quality video content that resonates with viewers and drives engagement across platforms.

Bilingual (Spanish) Customer Care Specialist at Tenerity Philippines Corp. (2025-01 – Present)

• Handled voice and email support, assisting customers with business-related inquiries and requests.

Bilingual (Spanish) Customer Care Associate (Backup) at Tenerity Philippines Corp. (2025-01 – Present)

• Supported escalated customer cases requiring resolution beyond frontline support.

Freelance Video Editor at Freelance Video Editor (2022-01 – Present)

• Edited over 400 video projects for various clients and myself, achieving high engagement rates across social platforms
• Developed content strategies and optimized video content for client accounts, driving an average of 75% increase in followers and engagement
• Created branded social media graphics and short-form videos tailored for Instagram Reels, TikTok, and YouTube Shorts

Bilingual English/Spanish - Samsung Customer and Technical Support at Alorica Dominican Republic (2018-01 – 2022-12)

Samsung Back Office Executive Customer Relations specialized in emails and direct client workforce

• Contributed to the planning and execution of employee events, enhancing workplace culture and engagement.
• Communicated with vendors regarding invoice discrepancies and payment inquiries, ensuring smooth resolution of issues

Bilingual English/Spanish - Customer Support at Acquire BPO Dominican Republic (2017-01 – 2018-12)

Customer Support specialized in chats and emails and sales with Monat Global

Business Owner/Founder at Showtime Dance Studio Dominican Republic (2015-01 – 2018-12)

Established and managed a successful dance studio, overseeing all aspects of operations, marketing, and client relations.

• Developed and implemented dance programs and classes catering to various age groups and skill levels.
• Managed financial operations, including budgeting, invoicing, and accounts receivable, ensuring profitability and sustainability.
• Coordinated events and performances, enhancing community engagement and visibility for the studio.
• Trained and supervised a team of instructors, fostering a positive and motivating environment for both staff and students.
• Managed all aspects of accounts payable for the studio, ensuring timely payment of rent, supplies, and equipment.
• Processed invoices for dance supplies, equipment purchases, and transportation services, maintaining accurate financial records.
• Handled payroll for dance instructors, ensuring prompt and accurate compensation for services rendered.
• Developed and maintained relationships with vendors and suppliers to negotiate favorable terms and ensure timely service.
• Implemented a systematic approach to track expenses and manage the studio's budget effectively.

Customer & Technical Support & Sales Agent at Stream/Convergys Global service (2013-01 – 2015-12)

Customer & Technical Support & Sales Agent with Dish Network

Credit Specialist at The Credit Pros Dominican Republic (2016-01 – 2017-12)

• Provided expert guidance to clients on credit restoration strategies, helping them improve their credit scores and financial standing.
• Assisted clients in understanding credit reports and identifying actionable steps for credit improvement.
• Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
• Assisted in managing the procurement of essential office supplies and equipment, including computers, headsets, and daily operational necessities to ensure smooth office functionality.
• Collaborated with vendors to facilitate timely purchases and maintain inventory levels, contributing to a productive work environment.

Receptionist Intern at Chandler Service Gastation (2009-01 – 2011-12)

• Assisted the bookkeeping agent with financial record-keeping and data entry.
• Managed incoming calls and customer inquiries, providing excellent customer service.
• Helped in processing and managing invoices from suppliers, contributing to the accounts payable process.
• Maintained accurate records of transactions and communications with suppliers and customers.

CXC Passes in English A&B, Mathematics, History, Economics, Information Technology, Office Administration and Spanish – Princess Margaret Secondary School