Detail-oriented Virtual Assistant and Appointment Setter
Detail-oriented Virtual Assistant and Appointment Setter with a strong background in client relations. I provide seamless support through phone calls and emails, specializing in proactive calendar management and strategic lead qualification. Eager to contribute to your company's mission by offering meticulous administrative support and clear communication to drive new business opportunities.
Virtual Assistant / Appointment Setter - Alpha Clean Air - New Jersey
(2023-12 - 2026-05)
Successfully managed full-cycle appointment setting through proactive inbound and outbound calling. Cultivated new business by conducting follow-ups and handling inquiries via phone and email. Drove lead generation and client communication by overseeing local advertising initiatives.
Customer Service Associate - Optum – UNITED HEALTH GROUP
(2023-01 - 2023-12)
Communicated with medical professionals to provide benefits and eligibility support. Processed claims and managed medical records while ensuring all tasks were accurate and compliant.
Subject Matter Expert / Team Manager - COLLECTIVE SOLUTION - Agero
(2021-10 - 2022-12)
Provides support for team mates / production floor and newbies. Handles the team and provides guidance to team members and address their performance issues if any arise. Conducts performance reviews to each team member and ensures they are meeting company standards. Establishes the work plans that includes operation goals and objectives.
Customer Service Representative - AFNI - Verizon
(2019-09 - 2021-10)
Takes in calls and assists customers who has issues with their mobile phones, relating to their connection in their ISP. Troubleshooting with the customer making sure we resolve their connection issues. Helps in customer's reward programs.
Customer Service Representative / Email support - CONVERGYS - Nike Global
(2017-04 - 2019-09)
Handles customer's concern, queries and specifications with the products. Provides and tracks the status of their orders. Handles refunds and return requests, processed refunds for their orders. Delegated to handle email management too. Sending number of emails to the customer's concerns or queries.
ESL Teacher - BIBBO GLOBAL
(2016-01 - 2017-03)
An English teacher to Asian students mostly are Korean and Chinese. Assessing their proficiency, speaking level and provides feedback to help them improve and be better.
Technical Support Representative - TELETECH - Verizon
(2014-02 - 2015-05)
Takes in calls as a Technical Support Representative and mostly troubleshooting their issues with their modems and routers.
Customer Service Representative - TELEPERFORMANCE - Hawaiian Airlines
(2013-01 - 2014-02)
I was a frontliner where I assist customers to book and cancel flights, provides assistance in their check-in luggages, and provides information to their queries. After five (5) months as an agent, I was given a task to be a Floor Support. Attending to newbie's questions about the process, making sure they are aligned with the account's metrices.
Technical Support Representative / Customer Service Representative - EPERFORMAX - PayPal
(2012-07 - 2012-12)
This was my first ever BPO company where I have had no experience at all. This company made a big impact to who and what I have become in the industry. Honed my foundation and communication skills. Have had a four (4) months foundation's training in GCMA after being endorsed to the production.
I was a Customer Service Representative / Technical Support Representative back then. Handles calls about customer's financial (Paypal) account. Providing accurate information to their queries, resetting password and log in details for them.
Bachelor of Science - Psychology - Our Lady of Fatima University (2006 - 2011)
Broadcast Communication - Polytechnic University of the Philippines (2005 - 2006)
High School Diploma - Our Lady of Fatima University (2003 - 2005)
St. Vincent de Paul Academy (1998 - 2003)
