Angela Estrabon

Experienced Administrative Professional with over 6 years of corporate experience in administrative support, data management, and client relations. Skilled in supporting high-net-worth advisors, improving workflow efficiency, and handling sensitive information with a high level of accuracy and confidentiality. Strong background in Google Workspace, Microsoft Office, and automation tools to streamline processes and improve productivity.

Focused on delivering reliable, detail-oriented, and efficient virtual assistance to help clients stay organized and productive.

Sales Support Analyst - Sun Life of Canada (Philippines) Inc.

(2026-05)

• Provide administrative support to the team to ensure seamless day-to-day business operations
• Manage and monitor the business pipeline for high-net-worth advisors, ensuring accurate, confidential, and up-to-date records.
• Prepare, maintain, and distribute event conversion and performance reports
• Reconcile data from multiple reports and systems to ensure accuracy and resolve discrepancies
• Process billings, reimbursements, and corporate expense claims efficiently using FIS/TRAX and Concur.
• Build and maintain automated workflows using Microsoft Power Automate to optimize team productivity
• Coordinate travel arrangements, including flights, hotel accommodations, transportation
• Design professional event and recognition materials utilizing Canva.

Sales Service Associate - Sun Life of Canada (Philippines) Inc.

(2022-02 - 2026-04)

• Provided administrative support to ensure efficient business operations
• Maintained detailed performance and tracking reports on a daily, quarterly, and year-to-date basis
• Performed accurate data entry, database management, and document organization for easy accessibility and tracking
• Provided client-focused assistance, responding to inquiries, resolving issues, and maintaining positive communication
• Supported business operations through report generation and document preparation
• Applied strong organizational skills, time management, and attention to detail in all assigned tasks

Telemedical Assistant - Medgate Philippines

(2021-07 - 2022-02)

• Managed patient inbound calls, executed proper triaging, and logged data in the PMS.
• Handled sensitive medical information following strict confidentiality protocols.
• Resolved customer queries efficiently, consistently meeting a quota of 40 cases per day.

Customer Care Specialist - Hi-Precision Diagnostic Plus

(2020-09 - 2021-06)

• Served as the primary point of contact for patient inquiries via phone and in-person.
• Processed payments, managed billings, and encoded laboratory/imaging tests.
• Audited transaction records to ensure 100% data accuracy and completeness.

New Business Application Checker - Sun Life of Canada (Philippines) Inc.

(2019-10 - 2020-03)

• Assisted agents and secretaries' queries about new business application
• Ensured the accuracy and completeness of the new business application form before having a policy

Bachelor of Science - Office Administration major in Medical Transcription - Polytechnic University of the Philippines (2015 - 2019)

San Juan National High School (2011 - 2015)

Nicanor C. Ibuna Elementary School (2005 - 2011)