Angeleca Salcedo

Caring and approachable professional with 2 years of experience in customer service and as a Discord moderator. Skilled in resolving concerns quickly, fostering positive community engagement, and maintaining a safe, welcoming environment.

Customer Support - Hoorah Studios - Santa Monica, CA 90401, USA

(2025-05 - 2025-08)

• Enforce server rules and maintain a safe environment.
• Monitor chats and voice channels for spam or abuse.
• Answer questions and provide support when needed.
• Review member reports with impartiality, gather context, and apply rules consistently. Strive for fair resolutions to conflicts to maintain trust and balance within the community.
• Support the planning and execution of community activities such as quizzes, trading challenges, or prize giveaways. Help ensure events run smoothly and encourage member participation.

Moderator - VANTIR - Meydan Grandstand, U.A.E.

(2025-08 - 2025-10)

• Collaborate with the team for smooth server management.
• Actively keep an eye on discussions across all channels to ensure members follow guidelines.
• Take swift action against spammers, scammers, or disruptive users to maintain a positive and safe atmosphere.
• Handle reports and disputes with fairness and professionalism.
• Made an AI Bot Assistant.
• Reporting on Slack about the trader's issues and concerns.
• Using Intercom for better customer support.

Bachelor of Science - Secondary Education - Major in English - EMA EMITS College Philippines (2021 - 2025)