Angelica Donato

I am Angelica, currently working as a resource coordinator with a strong background in customer service international accounts in phone, chat and email. I have a bachelor's degree in education Majoring in English.

Resource Coordination: Project scheduling, talent alignment, and workflow optimization for remote or hybrid teams.

Customer Support: Professional handling of inquiries via phone, chat, and email, including CRM updates and issue resolution.

English Tutoring & Content: ESL instruction, curriculum development, and proofreading/editing for academic or business materials.

Administrative Assistance: Data entry, inbox and calendar management, report creation, and online research.

I hold a degree in Education with a major in English, specializing in secondary-level instruction. My academic background is focused on developing effective teaching strategies and language skills tailored to high school students.