Angelica Pellarda

Detail-oriented Mortgage Support Professional with experience supporting loan processing, document review, and mortgage file management. Skilled in organizing loan documents, verifying borrower information, and assisting with loan files from application to processing. Strong background in data entry, document indexing, and administrative support within financial and operations environments.

Known for accuracy, efficiency, and the ability to manage high-volume documentation while maintaining confidentiality.

Mortgage Loan Assistant at NightOwl Consulting Phils. Inc. (2025-11 – 2026-01)

• Assisted in preparing and organizing mortgage loan files for processing.
• Reviewed loan documents to ensure completeness and accuracy.
• Performed order-outs for third-party services such as title, appraisal, and other required reports.
• Entered and verified borrower and loan information in the system.
• Coordinated with processors and team members to follow up on missing loan documents.
• Maintained organized digital loan records and documentation.
• Provided administrative support throughout the loan processing workflow.

Operations Specialist at JPMorgan Chase Bank, N.A (2021-07 – 2024-09)

• Reviewed, classified, and indexed mortgage documents to ensure proper organization, accuracy, and compliance.
• Entered, verified, and extracted high-volume data with precision using internal indexing tools and databases.
• Collaborated with cross-functional mortgage and document control teams to streamline workflow and improve process efficiency.
• Conducted document verification and quality checks to maintain data integrity and compliance with banking standards.
• Ensured all assigned tasks were completed with high accuracy, meeting strict deadlines and productivity goals.

Customer Associate at LBC Express Inc. (2012-04 – 2017-07)

• Handled customer transactions for courier, cargo, bills payment, and money remittance services.
• Assisted customers with inquiries, complaints, and shipment tracking, ensuring exceptional service and satisfaction.
• Prepared daily sales and transaction reports, managed cash, and performed reconciliation.
• Supported administrative and branch operations to maintain service quality and compliance.

Bachelor of Science in Marketing – Eastern Visayas State University (2006-06 – 2011-04)