Angelo Hapin

To enhance my abilities and propound a positive, light, and memorable atmosphere within my field of work. Contribute to the firm by making the most use of my knowledge and abilities.

Customer Service Representative - iQor Philippines

(2025-01 - 2026-01)

• Provided quality customer service for a Business Telecommunications account.
• Handled inbound calls and addressed business customer inquiries efficiently
• Performed sales support by promoting and processing Add-A-Line offers for business customers.
• Assisted clients with account management, billing concerns, and service-related issues.
• Resolving customers' complaints while ensuring compliance with company policy.
• Maintained strong metrics, such as likelihood to recommend, customer satisfaction, and resolution time.
• Collaborated with teammates and provided support to ensure smooth workflow and service delivery.

Customer Service Representative - TTEC (formerly TeleTech)

(2024-04 - 2025-01)

• Provided quality customer service for a travel and lodging account.
• Answered queries through inbound calls,
• Provided service through chat support.
• Resolved complaints.
• Retrieved and secured customer data.
• Maintained excellent statistics such as customer satisfaction and cases resolved per hour.
• Supported teammates and guiding them through the process.

Secretary / Sales Associate - Ruipjey Electric Bicycle - Muntinlupa City

(2022-08 - 2024-03)

• Present, promote, and sell products and services to potential customers.
• Generate sales by providing good customer service and keeping positive relationships with clients.
• Keep the store organized and stocked with products.
• Daily inventory of units and spare parts.
• Reporting the daily income statement and keep track of the store's income and expenses.
• Submitting daily, monthly, and annual reports to the main office.
• Constantly updating and encoding the system reports.
• Monitoring and reminding clients about their vehicles' monthly dues (Includes visiting door-to-door)
• Creation of paperwork and contracts that comes with purchasing an electric vehicle and other purposes.
• Technical Writing.
• Creating Daily Time Records, Payrolls, and Payslips for the employees.
• Create plans on how the day plays for the team.
• Arrange and sorting documents.
• Social Media Management.
• Graphic artist and content creator.

Public Servant – Data Encoder / Office Staff - City Information Technology Office - Santa Rosa City

(2022-07 - 2022-08)

• Performed Data Sorting for the reimagination of the new official Santa Rosa Website.
• Encoded and analysed credentials
• Performed monthly inventory
• Team leader and representative of 5 different departments.
• Wrote the contracts and Daily Time Records under my team.

Freelancer - Freelancer

(2020-01 - 2024-12)

• Video and Photo Editing
• Thumbnail Creation
• Copywriting

Senior High School - Science, Technology, Engineering, and Mathematics (STEM) - Santa Rosa Educational Institution (Formerly Santa Rosa High School) (2021-08)

Junior High School - Santa Rosa Educational Institution (Formerly Santa Rosa High School) (2019-06 - 2021-03)

Junior High School - Maranatha Living Hope Academy (2017-06 - 2019-03)

Elementary / Primary school - Saint Nicholas Learning Centre of Makati City (2015-06 - 2017-03)

Elementary / Primary school - Feljohn Academy (2011-06 - 2015-03)