Insurance Verification Advocate Specialist at U.S Dental Company (2024- Feb 2026)
Insurance verification specialist for U.S. dental company
- Conducted outbound calls to insurance providers to verify patient benefits and provider network eligibility.
- Interpreted ADA codes to confirm procedure coverage and policy limitations.
- Maintained accurate patient insurance histories and tracked benefit usage for claims.
- Collaborated with dental offices to streamline insurance verification and operational efficiency.
Customer Service & Technical Support at Holy Stone (2023-02 – July 2025)
Customer service and technical support for drone and toy products
- Provided global inbound/outbound call and email support for drone and toy products and process orders, replacements and refunds over the phone.
- Managed real-time technical troubleshooting, setup assistance, and post-sales concerns.
- Utilized Shopify, Amazon, Zendesk, and CRM systems to manage orders and customer records.
- Promoted new product launches while ensuring seamless communication via 3CX.
Content Moderator at Alorica Philippines (2024-03 – 2025-05)
Content moderation and policy enforcement
- Evaluated user-generated content to ensure compliance with community guidelines and legal standards.
- Participated in international calibration sessions to align on global content policies.
- Handled escalations regarding policy violations and recommended enforcement actions or terminations.
Customer Advisor 1 at Concentrix CVG (2023-10 – 2024-01)
U.S. Healthcare billing and benefit support
- Managed high-volume international calls regarding U.S. Healthcare billing and benefit status.
- Resolved inquiries concerning benefit balances and provided technical support for account issues.
- Processed orders for over-the-counter medications and facilitated insurance-linked food services.
Private Health Aid at Private Health Aid | Yu Chin San Residence (2021-01 – 2023-07)
24/7 patient care provider for severe medical condition
- Provided 24/7 care for a patient with a severe medical condition, focusing on safety and comfort.
- Monitored vital signs, administered medications, and prepared medically tailored meals.
- Assisted with daily hygiene, mobility, and emotional support while maintaining a clean environment.
- Coordinated closely with a licensed nurse to deliver high-quality patient care and medical observation.
Customer Service Representative at Teleperformance Philippines (2019-11 – 2021-01)
Telco retention team customer service
- Managed customer inquiries and resolved billing or service issues for a Telco Retention Team.
- Presented personalized retention offers and handled account cancellations to maximize loyalty.
- Assisted with technical troubleshooting and met goals for call resolution and customer satisfaction.
