Ann Canoza

Highly organized and customer-focused Customer Support professional with experience in handling customer inquiries, resolving concerns, maintaining accurate records, and providing exceptional service. Strong communication, problem-solving, and organizational skills, with the ability to manage multiple tasks efficiently while maintaining a positive and professional attitude. Committed to delivering excellent customer experiences, building strong customer relationships, and supporting business goals through responsive and reliable service.

Customer Service Representative at SMT Group (2025-12 – 2026-04)

• Responded promptly to customer inquiries and concerns
• Provided effective solutions to customer issues
• Ensured a positive customer experience
• Conducted follow-ups to confirm resolution and satisfaction

Tele-Collector at Forest Lake Urdaneta Development Inc. (2025-04 – 2025-09)

• Conduct outbound calls and maintain accurate customer records
• Document interactions, agreements, and follow-ups with attention to detail
• Provide professional communication to resolve concerns and inquiries
• Coordinate with billing and customer service teams for issue resolution
• Meet performance targets while following company policies

Merchandising Assistant at BHF Multi Gab Inc. (2024-07 – 2024-09)

• Supported administrative tasks such as filing, photocopying, and documentation
• Maintained inventory records and organized product displays
• Prepared materials and ensured proper documentation
• Assisted customers and supported the sales team

Bachelor of Science in Business Administration (Marketing) – Pangasinan State University – Asingan Campus (2019 – 2023)

Senior High School – Luciano Millan National High School (2017 – 2019)

Secondary Education – Luciano Millan National High School (2013 – 2017)

Primary Education – Ariston Bantog Elementary School (2008 – 2013)