Anna Kristina Sotto

As a secretary with nearly a decade of experience in a multinational company, I play a vital role in ensuring efficient business operations. I am a self-starter who is organized, detail-oriented, and personable, thriving in a full-time, fast-paced office environment. My strengths include resourcefulness, organization, and exceptional communication skills, which I apply daily to support colleagues and clients in various administrative tasks.

I have honed my ability to remain calm under pressure while managing complex schedules and projects. These qualities, along with my extensive experience and positive attitude, contribute significantly to my effectiveness as a team member and make me a valuable asset to the organization.

Employment History

Secretary and Al Ghalia Co. W.L.L (Cafe Lilou), Bahrain

March 2016 — August 2024

• Organizing and coordinating meetings, conferences, and travel arrangements.
• Preparing and managing correspondence, reports, and documents.
• Arranging and confirming events.
• Handling incoming emails, telephone calls, and other materials.
• Maintaining schedules and calendars.
• Implement and develop office procedures.
• Maintain confidential information, file, and store them accordingly.
• Oversaw the ordering of office supplies, ensuring that the required items were available when needed.

Kitchen Clerk and Al Ghalia Co. W.L.L (Cafe Lilou), Bahrain

March 2015 — March 2016

• Developed a system for training new kitchen staff, resulting in quicker onboarding and improved efficiency in the kitchen.
• Works together with the HR Department, Executive Chef, Head Chefs, Kitchen Admin, and Kitchen staff to handle HR matters such as staff holidays, employee requisition forms, increment and appraisals, recruitment, employee welfare, medical and bank account appointments, passport renewals, and more.
• Collaborates with marketing, accounts, facilities, and contracting Department to address specific departmental issues.
• Submits the monthly attendance report through OASYS on the 20th of each month for all the managed brands.
• Develops product specifications for new dishes and update existing ones.

Customer Service Representative at Express Airfreight Movers Co. Inc., Philippines

March 2011 — December 2013

• Managing client inquiries, bookings, and concerns over the phone.
• Organizing and managing essential files and documents for client shipments.
• Working closely with operational teams to oversee and synchronize shipments with drivers and processors.
• Reserving airline services, confirming bookings for the next day.
• Providing clients with real-time updates on shipment status and ensuring seamless delivery.
• Handling day-to-day billing tasks
• Open and maintain customer accounts by recording account information.

Education

Bachelor of Business Administration Major in Human Resource Management, Dr. Filemon C. Aguilar Memorial College, Philippines

April 2007 — March 2011