Anna Mae Sillero
BS Tourism Management with experience in guest relations, customer service and tour guiding.
Talent
Trece Martires City, CaviteMember since May 2, 2026
Customer service and guest handlingTour guiding skillsCash handling and basic cashieringTeamwork and coordinationEvent support and basic leadershipAbility to work under pressure in fast-paced environmentsCleanliness, organization, and service quality focusSafety and Security Awareness, Emergency Response, Crowd Management & Threat Detection
·
Hire this person
Send a job offer directly to this candidate
Customer service and guest handlingTour guiding skillsCash handling and basic cashieringTeamwork and coordinationEvent support and basic leadership
About
Proactive and reliable individual with experience in customer service, guest interaction, and tour guiding, eager to grow and succeed in a dynamic, fast-paced environment.
Experience
Tour Guide (OJT) at Indang Community Museum (2026-03 – 2026-04)
- Conducted 5 to 8 guided tours weekly for diverse groups such as families, individuals, and foreign visitors.
- Explained exhibits clearly to enhance visitor understanding and engagement.
- Answered guest questions and assisted with their needs.
- Maintained a friendly and professional attitude at all times.
Service Crew (SPES Program) at McDonald's Primark Tagaytay (2025-09 – 2025-12)
- Provided customer assistance, guided kiosk users, and ensured smooth dining experience.
- Assisted and supervised children in the playground while maintaining cleanliness of the dining area and restrooms.
- Independently managed the lobby during peak hours, demonstrating multitasking and responsibility.
Cashier & Server at Family-Owned Food Business (2015 – Present)
- Took customer orders and handled cash payments.
- Prepared and packed food items for take-out.
- Provided quick and courteous customer service.
- Kept the service area clean and organized.
Education
Bachelor of Science in Tourism Management – Cavite State University – Main Campus (2022 – 2026)
Skills
customer service and tour guiding.
