Anna Mae Sillero

Proactive and reliable individual with experience in customer service, guest interaction, and tour guiding, eager to grow and succeed in a dynamic, fast-paced environment.

Tour Guide (OJT) at Indang Community Museum (2026-03 – 2026-04)

• Conducted 5 to 8 guided tours weekly for diverse groups such as families, individuals, and foreign visitors.
• Explained exhibits clearly to enhance visitor understanding and engagement.
• Answered guest questions and assisted with their needs.
• Maintained a friendly and professional attitude at all times.

Service Crew (SPES Program) at McDonald's Primark Tagaytay (2025-09 – 2025-12)

• Provided customer assistance, guided kiosk users, and ensured smooth dining experience.
• Assisted and supervised children in the playground while maintaining cleanliness of the dining area and restrooms.
• Independently managed the lobby during peak hours, demonstrating multitasking and responsibility.

Cashier & Server at Family-Owned Food Business (2015 – Present)

• Took customer orders and handled cash payments.
• Prepared and packed food items for take-out.
• Provided quick and courteous customer service.
• Kept the service area clean and organized.

Bachelor of Science in Tourism Management – Cavite State University – Main Campus (2022 – 2026)