Anna Marie Agapito

Detail-oriented Medical Administrative Assistant with experience in appointment scheduling, medical records, insurance verification, and prescription coordination. Proficient in EHR systems and virtual tools, with strong knowledge of HIPAA and U.S. healthcare protocols. Excellent communicator and problem-solver, effective in fast-paced, remote settings.

Medical Virtual Assistant - My Mountain Mover

(2023-01 - 2026-12)

• Handled 100+ daily calls, including appointment requests via Athena and Greenway.
• Routed billing inquiries to the billing team.
• Escalated medical concerns to clinical staff.
• Responded to general patient inquiries efficiently.
• Responding to patient chat inquiries through LumaHealth
• Organized charts for new patients.

Medical Virtual Assistant - Healthybos

(2020-01 - 2023-12)

• Contacted patients, health plans, and providers to coordinate care.
• Verified insurance and updated patient records.
• Obtained prior authorizations for supplies.
• Processed and followed up on referrals.

CSR, TSR & Mobility and Sales Representative - Sutherland

(2017-01 - 2020-12)

• Handled inquiries about ATT services, equipment, promotions, roaming, and billing.
• Efficiently managed calls and processed service orders.
• Boosted customer retention and satisfaction by delivering exceptional service.
• Processed payments, activations, upgrades, and other service requests.

Diploma - Tourism Management - Clark College of Science and Technology (2015-01 - 2017-12)