Annabelle Asia

High-achieving Bachelor of Science in Office Administration (Summa Cum Laude) professional with almost 3 years of corporate operational and administrative experience in end-to-end order processing, sales support, customer service, and executive account management. Experienced in handling high-volume email workflows, billing coordination, SAP, and Odoo ERP systems. Dedicated to making a meaningful contribution and consistently achieving individual and team performance goals.

Sales Administrative Assistant at Phil-Data Business Systems, Inc. (2024-09 – Present)

• Delivered customer support through phone and email by handling inquiries related to orders, deliveries, invoices, payment status, and service concerns, ensuring immediate efficient response and a positive customer experience.
• Resolved customer escalations by collaborating with internal teams, providing regular prompt updates, and implementing effective solutions to keep customer satisfaction and trust.
• Served as the primary point of contact for two senior account managers' managing key accounts, managing day-to-day customer communications, follow-ups, and account coordination to strengthen client relationships and support account retention.
• Monitored customer payments and outstanding invoices, coordinating with clients and internal billing teams to help with timely collections, resolve payment-related concerns, and maintain accurate account records.
• Managed the end-to-end order fulfillment process using SAP and Odoo, from sales proposal and purchase order processing to delivery coordination and after-sales support, ensuring accuracy and on-time completion for over 40 clients.
• Coordinated daily with Production, Warehouse, Billing, Logistics, Distribution and After-Sales teams to ensure on-time order fulfillment to ensure seamless order processing and promptly address customer concerns.
• Prepared correct sales proposals, quotations, profits and revenue report, and supporting documentation, enabling account managers to respond efficiently to customer requirements and maximize business opportunities.
• Maintained comprehensive customer records, sales reports, payment tracking, and transaction documentation to support operational efficiency, reporting accuracy, and informed decision-making.
• Coordinated with local and international suppliers to manage order requirements, resolve supply-related issues, and ensure customer commitments were consistently met.
• Compiled and submitted customer accreditation documents, office supply requests, and post-sales service requirements while ensuring compliance with company policies and quality standards.
• Participated in client meetings to discuss business opportunities, vendor performance reviews, and account-related concerns.

Collection Account Representative at iQor (2022-07 – 2023-02)

• Contact customers to collect or negotiate upcoming or past due payments, to help in managing their bills and credit accounts.
• Accurately update and add new information of customers to company database, particularly promises to pay.
• Receive and make calls to assist customers' concerns, to build rapport which result in decreases of escalation and frustration.
• Applying empathy to customers helps them manage their accounts and build strong relationships.

Administrative Intern at P.C.M Cosmetic Products Trading (2024-03 – 2024-04)

• Recorded client's data like purchases, accept payments, and inventory listing.
• Give receipts of clients purchased orders.
• Recording beginning and ending cash daily.
• Encoding, summarizing and balancing sales and expenses on a day-to-day basis
• Encoded cash and check vouchers, making of business letters, and introduced to Sales Invoice.
• Hosted an extended business event for the company.

Bachelor of Science in Office Administration – Cavite State University - Don Severino de las Alas Campus (2020 – 2024)

Senior High School in Accountancy, Business, and Management Strand – Saint Jude Parish School, Inc. (2018 – 2020)