Operations Team Member, Procurement, Freelance at Veterinary Industry (2022-11 – 2026-03)
Managed end-to-end procurement operations and CEO administrative support
- Oversees end-to-end procurement operations, including inventory submission, order processing, system uploads, and client communication regarding final orders, ensuring alignment with weekly budgets and spending analysis
- Trains and mentors team members to enhance inventory accuracy and efficiency in weekly stock management
- Develops, implements, and regularly updates Standard Operating Procedures (SOPs) to streamline workflows and drive continuous process improvements
- Compiles and submits comprehensive monthly operational and procurement reports for management review
- Authors and distributes monthly newsletters to keep clients informed on updates, insights, and best practices
- Handles ad hoc tasks and special projects as required, ensuring flexibility and responsiveness in dynamic operational environments
- Manages CEO's inbox and calendar up to date
- Books flights, and hotels, and updates the travel itinerary
- Manages CRM and Project Pipelines
- Sends follow-up or cold emails to existing and potential clients
- Check the CEO's Expense report and send it to the Accounting Team for processing
- Files contracts and important documents in Drive
Executive Assistant, Freelance at Advertising Agency (2022-06 – 2023-10)
Provided comprehensive administrative support to CMO and department
- Manages the Chief Marketing Officer's (CMO) calendar, appointments, and scheduling priorities to ensure optimal time management
- Prepares high-quality presentations, reports, memos, and correspondence on behalf of the CMO
- Monitors, tracks, and consolidates departmental budget forecasts and actual expenditures to support financial planning
- Plans and coordinates departmental events, including town halls, team-building activities, and celebrations
- Writes engaging captions and content for the company's LinkedIn page to enhance corporate branding and visibility
- Provides comprehensive administrative support to the entire department, ensuring efficient daily operations
- Serves as the primary point of contact for interdepartmental coordination and communication across the organization
- Sources, liaises with, and manages external partners, vendors, and clients to support departmental needs
- Executes ad hoc tasks and special assignments as needed, maintaining flexibility in a dynamic work environment
Customer Service Representative, Freelance at Food Industry (2022-05 – 2023-07)
Handled customer inquiries and order processing
- Responded to customer inquiries via chat, email, and phone, delivering timely and personalized support
- Processed orders, modifications, replacements, and cancellations using Business Central and Shopify platforms
- Proactively contacted customers to resolve address discrepancies and order-related issues, ensuring smooth fulfillment
- Verified and validated shipping addresses using Fulfillment VIU to minimize delivery delays and errors
Executive Assistant at HC Consumer Finance (2019-11 – 2022-05)
Banking & Finance Industry - Executive level administrative support
Customer Service Representative, Freelance at Office Supplies Industry (2019-08 – 2020-02)
Customer service and order processing support
- Responded to customer inquiries and service requests via Zendesk, ensuring prompt and accurate resolution
- Processed refunds by coordinating with supplier contact centers, maintaining customer satisfaction and compliance
- Confirmed order shipments and proactively communicated updates to customers
- Tracked deliveries through courier contact centers, resolving any shipment delays or issues
- Handled order cancellations efficiently, adhering to company policies and customer expectations
Virtual Assistant at InnaEffect Branding & Promotions LLC (2019-07 – 2019-08)
Procurement Industry - Vendor sourcing and administrative support
- Sourced vendors and suppliers based on project requirements, ensuring quality, cost-effectiveness, and timely delivery
- Prepared detailed quotations and cost estimates to support client proposals and internal budgeting
- Created and scheduled engaging content for the company's Facebook page to enhance brand visibility and audience engagement
- Handled various ad hoc administrative and operational tasks, demonstrating flexibility and proactive support
Admin & Procurement Assistant at TATA Consultancy Phils. Inc. (2017-04 – 2019-07)
BPO Industry - Procurement and administrative operations
- Sourced vendors and suppliers based on order requirements, ensuring competitive pricing and reliable service
- Prepared accurate quotations and cost estimates to support procurement planning and approvals
- Processed purchase orders using the Global Procurement System, maintaining compliance with internal procedures
- Handled invoice processing and coordination with the finance team to ensure timely payments
- Organized and maintained vendor and supplier contracts, ensuring proper documentation and easy retrieval
Office Support at Hewlett Packard Enterprises (2016-05 – 2017-04)
BPO Industry - Facilities and office support
- Responded to facilities-related requests through the Citrix application, ensuring timely acknowledgment and action
- Routed service tickets to the appropriate teams for resolution, maintaining efficient workflow and response times
- Prepared work permits, gate passes, and related documentation required for preventive maintenance activities
- Handled phone and email inquiries regarding facilities concerns, providing prompt assistance and issue tracking
