Anne Pelos

Detail-oriented professional with experience in customer service, healthcare support, and web hosting, seeking to transition into a Virtual Assistant role to provide efficient administrative, technical, and client support.

Proctor - Asia Premier

(2018-01 - 2020-12)

• Supervised and monitored examinations to ensure a secure testing environment
• Enforced testing policies and verified examinee identification
• Maintained integrity and confidentiality of exam materials
• Managed exam timing, scheduling, and session flow
• Handled incidents and reported irregularities
• Communicated clearly and maintained professionalism under pressure
• Used testing software and coordinated with exam administrators

Web Hosting - Sutherland / Telus

(2020-01 - 2024-12)

• Web hosting setup and management (shared, VPS, or cloud hosting)
• Domain registration and DNS configuration
• Website deployment and server file management
• cPanel / Plesk administration
• FTP / SFTP management
• Email hosting setup and configuration
• Website backup and restoration
• SSL certificate installation and management
• Basic server security and access control
• Website performance monitoring and uptime checks
• Troubleshooting hosting and connectivity issues
• WordPress hosting and site management
• Database management (MySQL)
• Coordination with hosting providers and technical support

Trainer / Product Trainer - Gebbs Healthcare Solutions

(2025-01 - 2026-12)

• Processed high-volume fax requests, ensuring accurate routing and documentation of patient records
• Managed prescription refill requests by verifying patient
• Handled sensitive patient information while maintaining strict confidentiality standards
• Prioritized urgent requests and escalated complex cases when necessary
• Performed quality checks to ensure completeness and accuracy of processed requests

Bachelor of Science - Marine Transportation - Asian Institute of Maritime Studies (2012-01 - 2015-12)