Antonette Serrano

I am an Environmental Science graduate who found a passion for customer service and administrative support. My experience in BPO, account management, and virtual back-office operations has strengthened my ability to communicate effectively, solve problems, and work efficiently under pressure. I enjoy learning new systems, working with people, and taking on challenges that help me grow professionally.

I am currently looking for an opportunity where I can contribute my skills while building a long-term career.

Key Account Specialist/Admin at Soliman EcoWaste Septic Tank Disposal - Pasay Branch (2025-02 – 2025-04)

• Build strong relationships by managing inquiries, resolving issues promptly, and ensuring consistent follow-up.
• Maintain detailed records and handle scheduling, invoicing, and follow-ups for high value clients.

Customer Service Representative at Intelegencia BPO LLC Corp - ECC Building, Matatalaib, Tarlac City, Philippines 2300 (2025-10 – 2026-03)

• Handled inbound calls for a local account, resolving customer inquiries and providing support efficiently.
• Completed 3-month intensive training on company products, communication protocols, and problem-solving techniques.
• Utilized MSD365 and Vertexon tools to manage customer accounts, track inquiries, and update case statuses.
• Assisted in troubleshooting issues, escalating complex cases, and ensuring high customer satisfaction.
• Collaborated with team members to improve response processes and contribute to achieving team targets.

Call Center Executive at Hybrid Back Office - 8806 N. Navarro St., Suite 600 #304 Victoria, TX 77904 (2026-03 – 2026-04)

• Managed inbound/outbound calls in a virtual clinical front desk setting
• Handled appointment scheduling, patient inquiries, and basic coordination
• Navigated eClinicalWorks (eCW) for patient records and scheduling tasks
• Used Google Workspace for communication, documentation, and workflow support

On-the-Job Training at Department of Environmental and Natural Resources - Community Environment & Natural Resources Office Camiling

• Supported livelihood projects of the locals and participated in tree planting activities.
• Performed administrative tasks, including sorting of files and encoding data.

Bachelor of Science in Environmental Science – Tarlac State University (2019-08 – 2024-07)