VIRTUAL ASSISTANT - HEALTH PILLARS
(2021-01 - 2026-01)
- Managed CEO inbox, calendar, and daily administrative operations
- Handled lead generation and client follow-ups across email and social media
- Scheduled appointments and coordinated meetings
- Assisted with client onboarding and payment processing
- Oversaw social media communication and engagement
- Prepared KPI reports and administrative documentation
- Screened, trained, and supported new virtual assistants
- Assisted with payroll processing and ad hoc executive tasks
VIRTUAL ASSISTANT - FOREVER CROSS JEWERLY
(2020-01 - 2021-12)
- Created greeting card designs and marketing materials using Canva
- Managed Shopify product listings and inventory updates
- Responded to customer inquiries via email and website chat
- Resolved customer concerns and ensured client satisfaction
- Assisted with blog content and basic content management
VIRTUAL ASSISTANT - MUSIC TEACHERS HELPER
(2013-01 - 2015-12)
- Provided customer support via phone, email, and chat
- Assisted the Marketing Manager with administrative tasks
- Conducted online research and marketing analysis
- Supported campaign planning and execution
- Maintained organized records and client communications
RETAIL SUPERVISOR - UNIMAX PTE LTD. - SINGAPORE
(2011-01 - 2012-12)
- Supervised daily retail store operations and staff activities
- Trained and onboarded new employees
- Conducted performance assessments and coaching
- Coordinated with suppliers regarding inventory and product updates
- Ensured excellent customer service and store presentation
BID SUPPORT SPECIALIST - IBM CORPORATION
(2009-01 - 2011-12)
- Supported the IBM U.S. sales team with administrative tasks
- Managed order fulfillment and inventory reporting
- Prepared reconciliation sheets, proposals, and contracts
- Conducted market research
- Assisted with sales and marketing documentation
CUSTOMER SERVICE REP. - TELETECH & SITEL
(2006-01 - 2009-12)
- Provided phone support for U.S., Canada, and Australia customers
- Assisted customers with billing, account, and service concerns
- Maintained high-quality customer service standards
- Handled inquiries for retail, telecom, and mobile accounts
