Contracts Admin. - iHomefinder, Inc.
(2022-01 - 2026-06)
RocketStation Dec. 17, 2021 - Present
- Managed data collection from clients (Agents/brokers). Entered data on MLS systems for data agreement processing (ex. SPARK, MLSGrid, TRESTLE).
- Handled agreement follow ups (Agent/brokers) and approval status from MLSs (Multiple Listing Service).
- Processed MLS approvals for agents and brokers. Coordinated with Sales, Customer Support and web design team to fully launch client's site with iHomefinder's IDX.
- Answered calls that were routed to Contracts department. Provided answers to Contracts/Approvals inquiries via email (salesforce/outlook), calls (zoom), and chats (Microsoft Teams/Slack).
- Submitted client report/lists to MLSs.
- Aided on MLS migrations. Helped on other projects from time to time (MLS Audits, MLS migrations, Client outreach due to Sales subscription/plan changes).
Phone/Chat Support (Alorica) - DOORDASH DX
(2019-03 - 2021-09)
- Assisted delivery drivers in any live or completed delivery issues. Answered payment inquiries and fixed technical problems during deliveries.
Tech. Support Representative (West Contact Services - Alorica) - COMCAST
(2016-03 - 2019-03)
- Provided support to customers by doing troubleshooting on Internet, Phone and Cable boxes. Communicated with customers through phone and responded to customers queries promptly and professionally.
Tech. Support Representative (SYKES INC.) - FOXTEL
(2015-01 - 2016-03)
- Aided customers by doing troubleshooting on cable boxes. Assisted clients on placing PPV orders. Communicated with customers through phone and responds to customers queries promptly and professionally.
Customer Service Representative (SYKES INC.) - AT&T Mobility
(2014-09 - 2015-01)
- Communicated with customers through phone and responded to customers questions promptly and professionally. Did activations of customers account (phone), changed subscriptions and packages. Did basic troubleshooting such as sms/mms issue, data and wifi connectivity. Processed billing and payments.
OJT Trainee - Seabased Contracts Processing Division - POEA
- Recorded Seabased contracts. Created and submitted monthly reports. Released Seabased Certificate of employment (COE) to seafarers.
