Team Lead – Pre Hire - I'm In The Right Accident Management - Australia
(2022-10)
- Spearhead, schedule, and align daily workflows for a remote operations team, ensuring continuous campaign coverage and top-tier service delivery.
- Conduct data-driven coaching and KPI evaluations, consistently improving team output and call quality metrics.
- Coordinate directly with major Australian insurance institutions via structured emails and phone escalations to expedite client claims processing.
- Compile and present performance reports and project updates directly to senior management to guide operational planning.
Virtual Professional - MyOutDesk
(2021-10 - 2022-10)
Retirement Plan
- Managed calendar logic and pipeline management to schedule key first appointments and secure high attendance rates for exclusive corporate dinner events.
- Maintained high response rates and optimized CRM lead touchpoints via multi-channel email and SMS follow-ups.
Account Executive Level II - RingCentral - Mandaluyong City
(2019-10 - 2021-09)
- Acted as the primary point of contact for complex mid-market accounts, designing tailored client communication strategies that expanded revenue streams.
- Negotiated swift, win-win resolutions for high-stakes account issues, drastically reducing customer churn rates.
Associate Product Manager - SYNNEX-Concentrix - Quezon City
(2015-03 - 2019-06)
- Designed and verified Bill of Materials (BOM) configurations for elite firewall and cybersecurity clients including WatchGuard, Fortinet, and CheckPoint.
- Managed end-to-end logistics tracking, synchronized SKU databases, and liaised directly with vendors to secure custom competitive pricing matrixes.
- Generated critical data dashboards, sales pipeline reports, and Long-Term Evolution (LTE) analytical breakdowns to enable strategic sales plays.
Team Lead - IBEX Global - Pasig City
(2013-01 - 2015-02)
- Maintained operational balance by managing vacation requests, unexpected shift shortfalls, and real-time scheduling adjustments.
- Diffused critical customer service escalations through advanced problem-solving methodologies while leading daily performance huddles.
Travel Specialist - IBEX Global - Pasig City
(2012-03 - 2013-01)
- Conceptualized and built detailed international itineraries incorporating flights, hotels, car rentals, and vacation packages for consumers, corporate and VIP clients.
