Arden Kyle Thuco

To be able to grow and expand my knowledge in a new and dynamic environment; To be able to accomplish succeed with humility while continuing to learn and to improve myself in every aspect in this industry.

Health Insurance/Life Insurance/Virtual Assistant - 6/11 - Davao City

(2020-01 - 2020-08)

Macy's Omnichannel - Concentrix - Davao City

(2020-10 - 2021-11)

Customer Service Rep / Onboarding Associate - Officepartners360

(2021-12 - 2024-06)

Customer Service Rep – Assisted Customers on placing orders, tracking orders, refunds, and provide them satisfaction in their overall experience. Onboarding Associate – Assisting sellers through the steps on how to get their store to sell on a Marketplace Platform. Building strong relationships with clients and providing comprehensive support to ensure a smooth onboarding experience.

• Responding to customer inquiries and concerns through various channels.
• Providing product/service information and technical support.
• Handling transactions, including orders, payments, and returns.
• Resolving complaints and ensuring customer satisfaction.
• Escalating issues when necessary.
• Upselling and cross-selling additional products/services.
• Maintaining accurate customer records.
• Adhering to company policies and regulations.
• Continuous learning and improvement
• Facilitated the seamless integration of prospective sellers onto our e-commerce platform.
• Guided sellers through the process of acquainting themselves with the platform's functionalities, aiming to enhance their proficiency in store management.
• Implemented strategies to optimize sellers' skills, fostering effective sales within the expansive marketplace.
• Engaged in personalized communication with clients through both email correspondence and one-on-one meetings.
• Acted as a liaison to address queries, concerns, and provide tailored assistance, ensuring a positive onboarding experience.
• Compiled and disseminated regular reports, including daily, weekly, and monthly updates, to apprise clients of pertinent developments and performance metrics.
• Assisted clients in establishing connectivity between their stores and both Shopify and our ecommerce platform.
• Ensured the expeditious synchronization of pricing and stock levels, contributing to a streamlined and efficient operational framework.

Customer Success - VAA Philippines

(2024-09)

Managing customer relationships to ensure successful onboarding, adoption, and long-term satisfaction. Proactively engaged with clients to understand their goals, address concerns, and deliver timely solutions. Collaborated with cross-functional teams to resolve issues, improve customer experience, and support retention and ongoing success.

• Focused on building strong client relationships to ensure satisfaction, retention, and long-term success.
• Proactively monitored client progress and addressed needs to drive effective adoption of services and solutions.
• Collaborated with internal teams to resolve issues, improve processes, and deliver a positive overall customer experience.

BS - Respiratory Therapy - Universidad De Zamboanga