Argie Taytayon

Customer-focused Call Center Agent with a passion for service excellence and in-depth knowledge of vehicle technicality. Accomplished in helping to create unforgettable experiences while setting an appointment to the dealership for the vehicle concerns. Success in building positive and meaningful relationships with clients for safety and excellent towards works and increase loyalty and retention. Proficiency in Millennium software.

Carrier Sales - Carrier Sales (ARDENTX/VALAROO)

(2026-01 - 2026-05)

• Answer incoming calls to booked loads.
• Answering email for the carriers to book loads.

Carrier Sales Support / Dedicated Load Management Representative - LOADSMART

(2021-09 - 2025-11)

• Answer incoming calls to booked loads.
• Answering email for the carriers concern or inquiry.
• Special task checking on the bidding and also manage the team while on call (OIC / Acting Assistant Team Lead in carrier sales support)
• Calling carriers from assigned Carrier Sales advisor to check if they delivered the loads (By Email, Telegram, Whats app and gchats).

Sales Support Desk (VIVINT/SUN RUN ACCOUNT) - Clearsource Philippines - Pasig

(2019-09 - 2021-04)

• Answer incoming calls to check and resolve customer concerns.
• Answering email for the customer concerns and troubleshooting.

Technical Support (TRAEGER ACCOUNT) - Clearsource Philippines - Pasig

(2019-09 - 2021-04)

• Answer incoming calls to check and resolve customer concerns.
• Answering email for the customer concerns and troubleshooting.

Call Center Agent - Concentrix Philippines - Quezon City

(2014-06 - 2019-07)

• Answer incoming calls to check and resolve customer concerns.
• Reaching out to the customer for the letter that they sent to resolve the concern.
• Backing up Executive business units if once needed.
• Backing up Reviewer static business units if once required.
• Backing up Focal business units if once required.
• Review the documents and sending reports to the clients and team leads about the workbasket and productivity.
• Assigning cases to the executive advisor for administrative concerns.
• Processing and making follow up with IT is for the advisor's ID's and log in's.

Call Center Agent - SGS Gulf Philippines - Makati City

(2011-03 - 2012-05)

• Answering incoming calls and reaching out to the customer to set up appointments.
• Assures the customer of the appointment at their convenient time and dates.

Associate Agent - US Autoparts Philippines - Makati City

(2008-09 - 2009-09)

• Answering the incoming call to assist the customer when purchasing parts for the vehicles.
• Assuring customer about the ordered parts is correct and in stock.

Bachelor of Science in Industrial Technology - Industrial Technology (Major in AUTOMOTIVE) - Laguna State Polytechnic College (2002-03 - 2002-03)