Ariel Masucol

Versatile and results-driven Hotel and Restaurant Management (HRM) graduate with a strong track record in retail sales, premium customer relations, and high-volume food and beverage operations. Highly adaptable professional skilled in driving sales targets, managing inventory logistics, and executing strict workplace sanitation standards. Physically resilient, fast-learning, and ready to excel in cross-functional roles - whether in land-based retail or international shipboard hospitality.

Lifestyle Expert (Sales, Guest Relations & Operations) - Activasia, Inc.

(2025-01 - 2026-02)

• Achieved consistent sales targets by providing personalized product consultations and demonstrations to local and international clients.
• Handled guest inquiries and complaints with utmost professionalism to ensure a high-quality lounge and retail experience.
• Managed stock replenishment, organized storage areas, and executed daily sanitation and visual merchandising standards of high-end displays.

Category Associate & Store Operations Specialist - Wilcon Depot Inc.

(2019-08 - 2024-05)

• Assisted high-volume clients with product selection and tailored inquiries, contributing heavily to department sales performance.
• Conducted intensive daily manual operations including stock hauling, product sorting, and pallet layout organization.
• Maintained strict adherence to corporate housekeeping standards, conducting daily zone sweeping, mopping, and waste management.

F&B Waiter, Server & Utility Crew (Part-Time / On-Call) - Various Catering Services & Events

(2016-01 - 2026-12)

• Delivered premium food and beverage service, handled tray serving, and executed efficient table settings for large-scale banquet events.
• Performed heavy-duty galley utility tasks including continuous manual dishwashing, pot washing, and sanitizing of multi-use catering equipment.
• Enforced strict food waste segregation and sanitation guidelines to ensure hazard-free back-of-house operations.

Hotel Room Attendant / Housekeeping Utility - Mariposa Hotel | Richklin Marketing Inc.

(2018-08 - 2019-07)

• Maintained guest rooms to high standards of hygiene and presentation, ensuring a safe and welcoming environment.
• Delivered courteous service while safeguarding guest privacy, consistently enhancing overall guest satisfaction.
• Responded promptly to guest requests, coordinated effectively with team members, and demonstrated strong attention to detail and time management.

F&B Service Crew - Jollibee – Angono Rizal | Generation One Resources Inc.

(2018-03 - 2018-06)

• Provided fast, friendly, and efficient service while assisting customers with inquiries to ensure a positive dining experience.
• Maintained strict cleanliness and food safety standards, supporting a hygienic and welcoming environment.
• Worked effectively with team members in high-pressure environments, demonstrating adaptability and reliability.

Bachelor of Technology - Hotel and Restaurant Management - University of Rizal System (2019-03)