Arjay Enriquez
Back Office | Quality Control | Machine Operations
Talent
PaombongMember since July 31, 2026
Data entry, encoding, and administrative supportQuality assurance and defect inspectionOrder verification and shipment accuracy checkingRecords management and documentation with backup filingCustomer complaint handling and resolutionProcess compliance and following SOPsMeeting strict, high-volume production targetsBasic computer literacy (MS Office, Google Docs/Sheets)
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Data entry, encoding, and administrative supportQuality assurance and defect inspectionOrder verification and shipment accuracy checkingRecords management and documentation with backup filingCustomer complaint handling and resolution
About
Detail-oriented professional with over 7 years of experience in back office operations, quality control, and machine operation within a fast-paced manufacturing environment. Strong track record of accuracy, process discipline, meeting strict production targets, and reliability across multiple functions.
Experience
Back Office Staff | Quality Control | Machine Operator at Essilor Philippine Optical Distributor Inc. (2018-05 – 2026-05)
- Handled back office administrative work including data entry, encoding, filing, and records processing across daily operations for nearly 8 years
- Verified and confirmed the accuracy of all lenses and frames received from the head office before processing
- Coordinated with messengers to ensure timely dispatch and early departure for deliveries
- Stayed updated on ongoing company promos and eligible participants to ensure accurate processing of related orders
- Accurately encoded outgoing lens shipments against corresponding customer orders to prevent discrepancies, and kept organized backup copies of records for easy retrieval
- Performed quality assurance checks to catch defective lenses before release, helping minimize customer complaints
- Handled and resolved customer complaints professionally, identifying root causes and coordinating appropriate solutions
- Operated and monitored production machinery, ensuring consistent output and adherence to quality and safety guidelines
- Met strict production targets on "express jobs," completing a required 30 jobs per hour per machine within a 1-hour turnaround
- Followed standard operating procedures (SOPs) consistently across back office, QC, and production tasks
- Adapted across three different functions (back office, quality control, machine operation) within the same company, demonstrating flexibility and reliability
Education
Bachelor of Science in Hotel and Restaurant Management
Skills
Back OfficeQuality ControlMachine Operations
